On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
Vevor Reviews Summary
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping. Great fan. Great price...
A+a+a+a,+.
Needed replacement for the exchanger ordered, great price, and fast shipping.
Pricing was awesome, ordering was effortless and shipping was quick!
Quick delivery of order at a great price and was as advertised
Ordered ******* lbs winch arrived as stated, surprised to find out it had wireless remote, apparently I missed that in the description. Bolted it to my trailer and it works great.
Bent metal parts because of lack of quality packaging. Otherwise, product worked as expected.
I was prompted by my coworker to place an order with this company. As a result and through trusting this person's recommendation I ordered on like a Tuesday evening after 7pm. The ETA was for a week later I was good with the arrival of the item. I noticed that a UPS person came to the door and the custodian informed me that a package came for me! I was so surprised the package arrived on that same week on the Thursday! We haven't used the item yet but im impressed with the service. Also if you are a NPO they are able to take the items information on the website and use it immediately!
Description of wheel alignment tool stated plates were made of stainless steel-WRONG! Instructions for use are not clear and must have been poorly translated by some Chinese AI program. Will not order from Vevor evor again. Good Riddance!
Dear James Kessler,
We apologize for what you have experienced on Vevor.
And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box and reply back?
Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team
Easy to order, quick shipping, didn't have any complications
I haven't tried it yet But it looks professional I hope to use it soon
Looking online for what i need on VEVOR was quick & easy the piece i wanted was described in many ways it worked also the (price) so ichecked it out Bought It Delivery was very fast and the piece i order is GREAT & WORKED PERFECT. Best Buy Company!
Magnetic drill has a little run out with the chuck but the annular bits are precise and the mag base stayed put 20 feet in the air on the side of a pipe while drilling a 1 1/4 Dia. Hole in 3/4 thick steel.
On time good product. Easy to order on line even for me. First time ordering from you and I will recommend you to all my friends and family.
Easy to find products, order and receive quickly. Quality is excellent.
The directions are minimal and confusing. I'm still trying to decipher what they are saying. The product seems to be sufficient. Check with me in a few weeks when I finish figuring it out.
About half of my dealings with Vevor have been good. This being said, I have had several failures along with several great products.
Dear Mike,
We're very sorry to hear about the unpleasant experience you've had with us so far.
We have documented your information and would forward it to our product team for further improvement. You know, a perfect product requires several improvements per the customer's voice and we always strive to improve our products. Appreciate your voice on this!
If there is a problem with the product in your orders,please continue to contact our customer service for help via https://www.vevor.com/pages/contact-us.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor
Just installed my adjustable height rack. I customized a 12x5 utility trailer for a couple of 14' solo canoes, and now can carry a 16' canoe up top.
It went together really nice all the parts were there. It's exactly what you stated. It would do for the two stairs. Excellent product.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.
Could you please contact our customer service through the following contact channels? Could you please send us pictures of the package status and product damage? This will enable us to investigate the issue thoroughly and provide feedback to our production team for improvement.
https://www.vevor.com/pages/contact-us
Please rest assured that we take your concerns seriously, and we will do everything in our power to address the problem and ensure your satisfaction.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor Team