Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases.
Upgrading every space isnʼ t just a task, itʼ s a declaration of reinvention.
Upgrade with VEVOR.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been buying Vevor products for a few years now and have been happy with every purchase. I recently started shopping directly with Vevor signing up as a member and purchased multiple items. So far each item has come in a timely manner and the products been even better quality than expected. I have purchased items from hoists, tables, sausage presses, green house, and have a bee hive on the way I can't wait for. I am definitely a Vevor fan.
Great prices fast shipping so far everything has met my expectations.
Bought 3 3,300lb lifting magnets and 2,1300lb magnets seem to be working really good so far no complaints
Order was delivered faster than expected! Super quick and checkout process. Machine is working flawlessly, and was very easy to setup
Easy ordering and equipment arrived quickly. Thanks for great service.
If your thinking about getting a metal detector, this is it.Takes a little time to lean all the buttons but then it is great!I haven't taken it in water yet but, I bet it works just as good.
I was skeptical going into the purchase, as I had not heard of Vevor before, but I had a great purchasing experience. The packaging was great. The product was great - nothing broken or missing and it is of high quality. I will definitely purchase from here again
These toe plates work great! Quality is better than I was expecting to be honest
The package was delivered yesterday late in the day. It was left at the end of my driveway by the main highway. They did not even bring it up to my house door. House is 400' from the highway and someone could have taken the package. Do not use this shipper for any on my shipments in the future.
Arnold
Quite and clean with a good and fair price including fast
Shipping.
I have several item from Vevor, great product, very reasonable priced and very professional people and fast shipping I will continue to buy stuff from them, thank you guys so much, keep up the good work
Picture of pump was not the same as pump received had to buy a fitting to use old hose
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 409548686502912 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
I love the product. It seems to work very well so far and I've enjoyed using it. The only thing is it did not come with instructions and I don't like the fact that I have to sit tied to a wall outlet because without it being plugged in it doesn't work. I wish it was something I can charge up and then wear and go about my business for the 20 minutes that I'm using it.
A few weeks ago, I bought a rolling projector cart from Vevor for under $40. The quality was excellent, s I bought a 3 shelf rolling storage cart for under $80, that carries most of my music gear, so I only need to make 2 trips into a gig, and I can use the cart to hold drinks, accessories, harmonicas, etc, rolled right up next to my piano. When I finish loading my gear out from the show, I lift the handle in the top shelf, and the whole unit collapses, completely assembled, into a space as small as one of my guitar cases, for transport. This cart saves me half of the time and labor of setting up and breaking down. Incredible! I just bought a retractable awning for my patio, which I haven't put up yet, but I expect the quality will be as good or better than units costing 3 to 4 times as much. Thanks, Vevor!
The 5 tray worm composter arrived on time. There are several Youtube videos plus an instruction booklet on assembly. Many extras came with it. I am well pleased with my purchase.
The shopping experience is fine but the product was lacking as far as quality control. Bolt holes didn't quite line up; one part was significantly bent or made wrong which I was able to correct; the paint was scratched in several places. Not worth returning because of the weight. Functionally it does what I need it to do. I've owned Craftsman's version of this lift for years and it appears this Vevor unit is a just cost reduced copy made with little or no quality control. The handle is designed to not reduce storage space. The wheels are not lubed making them screechy. The bolt hole in the pedal lever is not lined up with the pedal, so when installed it looks crooked. The locking feature is nice, but the part was bent so as not to work properly. I was able to bend by hand to make it work. The rubber pads are thin and I expect will not last years unless handled carefully. If you need it lift your bike, it will do that fine. If you're picky about your tools as I am, you may be disappointed.
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 409548443833344 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
Directions are very poor! Shouldn't be so hard to put together! Have to pay more for assembly before I can even see how it works!
Hi customer,
We are sincerely sorry to hear this about your item.
We have created a customer support ticket 409548261829632 for you to follow regarding your issue. Our customer support will contact you within 24 hours. Please check your email later and reply to us through this ticket to resolve your issue.
We will do our best to help you. Thank you for your cooperation.
Best regards,
Vevor
I received my hose reel in a very timely manner, the quality seems suspect. So it has performed as expected
I was putting together a work bench and I needed to lift the heavy shelves into position to bolt them on. I couldn't rent a lift and started searching for something that could do the job but was not too expensive. In my search I found something called a "motorcycle/dirt bike lift". Then I checked VEVOR and they had one at a great price! Very nicely built and it came with a t-handle wrench that works well to turn the lift screw. Another VEVOR product purchase - I am now up to 3. I am very satisfied with the quality and value of my purchases so far.
Answer: By email, they respond within 1 day. That said, they talk in circles, not adding any value to their support.
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?


Dear Customer,
Thank you for your review. We are sorry for any inconvenience caused.
Although the shipping process is outside our direct control, we remain dedicated to supporting you. We will conduct a review of the relevant parties involved in this logistics chain. We will also try to switch to another carrier to ensure that similar cases will not happen again. Thank you for drawing our attention to this case.
If you have any further issues, please feel free to contact us.
Best Wishes,
Vevor