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VetFriends Reviews Summary
VetFriends has a rating of 1.7 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VetFriends most frequently mention customer service, credit card and dog tags. VetFriends ranks 19th among Veteran sites.
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Purchased two pins. Haven't seen SNAFU in a long time! Spent 13 months in NHA TRANG. Was surprised to find that pin in production. Great prices, excellent service.
Will purchase again. Thanks VetFriends
I want you to replace my ID card with my picture on it. An ID without picture on it, it won't honour to public.
Thanks,
Pao Yang.
Ordered a pin to replace one I lost. It arrived on time, packaged perfect. You can't ask from more. This will be my go to company for my military items.
I JUST WANTED TO FIND MY OLD BUDDY FROM MANY YEARS AGO. I DONT HAVE MONEY TO FIND HIM AND I THINK HE IS LONELY AND LOST. HOW CAN I FIND HIM.
I ordered $80.00 worth of items from this company. Two weeks later after not receiving I called the company. They stated the Post Office could not deliver to a UPS Facility Post Office Box in Alexandria VA. My complaint the company stated 1-7 days delivery. Its two weeks later no delivery or any form of notification. No tracking number or anything. I know this company tries to serve the Veterans needs. But I am canceling my order and I will never purchase ANYTHING from this company again. Absolute terrible customer service.
Rodger O Young *******@gmail.com
Hey this Is Tamika, super excited to have found this store I've had one of the most pleasant experiences that I've had in a store in a while. The customer service was friendly & helpful, very easy locating merchandise, Comfortable apparel. I think I'm in love very great store for me to get everything I need for my husbands military job! And it's actually a peaceful place for conversation and leaves opportunities for Vets to reconnect!
I purchased a sweatshirt and a few magnets from this site. The sweatshirt was of great quality and the magnets were as described. Customer service is excellent. Will purchase again!
Friendly personnel, showed comfortable apparel convenient location very impressed. Was truly pleased.
I love the selection of hats and military gear. My boys went on a camping retreat with our church and I ordered camping gear, flashlights, backpacks from vetfriends.com. I waited until a week before to decide to order (after looking all over for these items not being able to find them) so i was kind of nervous about getting them on time. Everything came on time and we were satisfied with all the items. I will definitely be ordering again
Not the first time I have ordered from this company, and definitely not the last. This is the perfect site if you are in need of a gift for a veteran!
I ordered a hat and Vietnam bracelet for my uncle. I received his items within a week, he loves them! Will definitely shop with them again
Had a great experience and great customer service! I order merchandise and was extremely happy with it. I will definitely be using again!
I bought my uncle veteran hat for Christmas and it's quality was great! It made for a great gift, not to mention it shipped in no time. I'm very pleased.
I ordered a US Army fleece jacket for my father but it was a size too small. I called Customer Service & it was no problem. Even exchange. He loves the jacket & had his correct size within a couple of days.
I'm sorry for the initial SNAFU but am happy to hear you had the correct item quickly. We appreciate your father's service and you. Amy C.
I was able to buy a couple of merchandises, and I was very pleased to ge them in a timely manner. As well as the excellent customer service I was provided up until the arrival of my merchandises.
Thank you Corey, We are happy to hear it. We are working on a new catalog site to make the user experience even better. God Bless. Amy C.
Allyson Holmes standout customer service rep! Very knowledgeable and very helpful insuring great customer satisfaction!
She is a true gem! We have a great customer service team... and marketing isn't so bad either. ~wink wink~ Thank you for your support Amy C.
I have bought a couple of caps and some other merchandise. The orders were delivered in a short time and am satisfied with all. I have been wearing one of the caps for over a year and it still in great shape. Will probably orer in the future.
Thank you James, We do not pay for this site, have limited access and we have had customers unable to leave positive reviews. We are glad you were able to get through and are thrilled that you like your products. Thank you for your service. We look forward to doing business with you again soon. Amy C.
100% guarantee total scam do not order from this company you will be disappointed no customer response they will not answer phone if your returning item be prepared to pay double shipping they do not stand behind their own policy
Norb, We are sorry you had trouble getting through to us during the holidays. We are a small Veteran Owned Business. If the mistake is ours, we send you a return label and can either exchange, credit or refund your order. We hope you have some resolution now. Contacting customer service is a much more direct way to reach us, as we do not pay for Sitejabber and have limited response capabilities. https://www.vetfriends.com/about/faq_general_information.cfm Amy C.
Slowest order fulfillment I have ever been around! Makes the snail mail of the postal service lightning fast! They state Free shipping and charge for shipping. Lack of respect by not fulfilling the order in a timely manner. They Do Not return phone calls! Hats are shipped in an envelope and arrive flat and out of shape. They need to state upfront it may take up to a month to receive your order! This is one and done!
We are so sorry you had a bad experience. Some items state they are special order and take additional time plus your date was near Christmas and we are not nearly as large or well funded as Amazon. Free shipping is for members and orders over $100 as our website states. As for any damaged items, we would gladly send a recall tag and replace the damaged item. We are a veteran owned small business since 2000 and cannot afford to have bad reviews. We want satisfied Veterans.
I ordered from this site for Christmas gifts. The site stated "shipped before Christmas ". However, not only was my order not sent, when I reached out to customer service, she was beyond rude and stated she would cancel my order. I asked for return information and she cancelled and issued store credit. I waxthen told my item has still not shipped, 2 weeks after I initially placed the order. So disheartened as this site states it represents military service men/women.
This site seems to be a scam.
Good afternoon Tammy. I spoke with our site programmers and we do not have a message stating "shipped before Christmas". We have 4 wonderful customer service gals who you may have mistaken as something less than helpful. We are military veterans, reservists and proud military family and friends; a certified va.gov Veteran Owned Small Business. If your issue was not resolved please get back in touch with our team at [email protected]. We do not regularly surf these sites for customer service requests. Most sincerely, Amy C.
From the business
We make it our mission to help you reconnect with service time buddies. Search our 2 million+ member database, visit the military pride catalog, and more.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We will do one courtesy search for you, as it is our policy. Contact [email protected] with your friend's information.