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VetFriends Reviews Summary
VetFriends has a rating of 1.7 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VetFriends most frequently mention customer service, credit card and dog tags. VetFriends ranks 19th among Veteran sites.
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Don't believe their line that orders ship within 1-4 days. On day 8 I tried to contact them. They do not answer their phone. I emailed. They do not respond to email. I cancelled order. Then they ship it via a slow boat from China. Still waiting on it. No apology, no acknowledgement... no product. Nothing. If you dropped the ball and my order got lost, at least have the decent to let me know. So frustrating. I will NEVER order from these people again. And I have to wonder at the positive reviews some people have given them. How can their customer service be professional when they have no contact with you? Just crickets chirping in the wind. I wish I'd read the reviews before I ordered. I am getting the distinct impression this company is some guy working out of his garage and not doing a very good job of it. Nice way to treat Vets. Shaking my head.
I ordered thru paypal, I use paypal for security and shipping for almost everything.
Did not get the order, called ( hold forever), emailed and messaged thru paypal, response was, I was the problem, I was told I did not email anything ( 11 emails), I have them all. I will be attacked again for this I am sure, (Keesha is never wrong) I believe they are using the free search to build a customer list and they could care less about vets or customer service. Paypal saved *******@ss.
Good luck with this site, "Hoorah"
( I posted a pic of the emails they claimed I never sent)
Over the course of many years I have made multiple purchase from Vet Friend and I find customer service is very professional. Delivery is accurate and received in a short timely manner
Quality products. Prompt delivery. I have been more than satisfied, with everything I have ordered from VetFriends.
Great product keep America great love our flags. Support our troops and vets and first responders. Our 45 president is awesome
Great reminder and remembrance of the war and those who fought and suffered as a result. Keep up the good work.
I got your ammo bag with US Army patch. It's a great bag it has surpassed my expectations. I added a couple new patches to express my military connection.
Sometimes people forget Vietnam era Veterans, it's good to know that there are some people who appreciate those who did serve in that era.
The site is very user friendly and products are great. They keep you informed of back orders. They are very professional and friendly. I have introduced several vet's to the site and they love it.
Great job of making a military hat that look and feels absolutely wonderful. Good Job and Well Done!
When I installed my new license plate frame, I noticed the part that was glued on to the frame was already separating from the frame. I wrote to VetFriends and got a standard "We'll get back to you in a few days" reply. They didn't so after a few weeks I wrote again and got the same canned message and NO reply. That makes it zero for two. There are other sources to buy veteran's items and that's where I'll do my future shopping. Never again with this company.
In looking into your order, I see two of our Customer Service agents responded to your issue. One responded via email and asked you to send a picture of your damaged frame to get a replacement frame shipped out to you immediately, there was no reply to our email to you. You emailed on 7/16 and were responded to on 7/17. You may want to check your spam or trash to see if the email was blocked. We may not be perfect, but we do not ignore our customers. To jump to that conclusion, doesn't give us the chance to correct the situation.
As the emailed response stated, we do apologize for the inconvenience. We have a sublimation department that makes the frames and with using humans, sometimes you run into human error. If you would like a quick replacement. Please send us a photo of the defect to [email protected].
First quality materials - plus top notch legends on them! Too bad I cna't think of anythink more to say.
I ordered a Vietnam Era Hat and the person I gave it to loved it. Thank you. I'm sure I'll order again.
Good quality items very professional done I will direct people to your website to order these items, I've been a customer of yours for a few years now and your customer service has been excellent and shipment is done in an orderly manner and I get my items as quickly as they are in my mail Box
I loved the Saratoga Plate put it on my Saturn Sky Red Line conv. To go with my Disabled Veteran Plates. Thank you.
Signed up for a FREE membership, entered my credit card number to get copy of DD214. Then was immediatlybilled. I called to cancel when billed. Nothinghappened billed every month for 8 months, finally had to have my credit card block the billing. There is no such thing as a FREE membership. They never answer the phone. Leaving a message doesn't work. You will always be billed. Beware this is a scam.
Appreciate the quality of your merchandise. Delivery was satisfactory, but a little slow, and notification of purchase/delivery status was scant.
GREAT PLACE FOR PURCHASING MILITARY PINS ON ALL ITEMS SOLD. I'VE NEVER RETURN ONE ITEM THAT I BOUGHT AS THEY ARE THE REAL DEAL. I CAN TELL YOU I HAVE SPENT A FEW HUNDREN IN MAKING SURE THESE ARE WORTH EVERY DOLLAR.> DELIVERY ON ALL ITEMS WERE ON TIME WITH NO DELAYS.
Avoid. Their credit card "acceptor" seem inoperable. What a mess. Took my order, and all my info, but could not OR would not allow me to enter my credit card number. I was ordering my Shellback cap at your "discount" price.
If you were to return to the site, I am quite sure the issue is resolved and the credit card "acceptor" will be running smoothly, as we have not had any halt in online sales. We do not have a faulty site. There are times in every website available on the internet that there are unforeseen issues that create problems for those who enter the site. Anything that you encountered on our site was temporary and has not been reported by anyone else. But I do thank you for attempting to warn your fellow veterans in regards to a site that you believed was inoperable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The emails we sent are not displayed in this screenshot. My first email asked for more information and it asked how can I help. I was never given any information on the order or how I can help. If you are ordering online with a company you are not familiar with it is best not to assume you know how the company works or that your communications were actually directed to the correct place. The first emails this customer sent were not to VetFriends. The emails were sent to PayPal. Once an open line of communication is established, yes, voice your concerns, but also give the representative an opportunity to correct the situation.