VeryReviews 79

The very virtual assistant is less than useless. Very *frustrating* would be a more appropriate name!

I purchased a Hugo Boss Ring which was faulty, Very's incompetent system allowed my account to be defrauded & as result they changed my account number, it took in excess of 6 months for them to close the compromised account, so every month I had to call them to physically make the payment over the phone, every month they struggled to sort the payment out & even though they promised I would have online account access, they never sorted it out so I just had to call month after month with no regard from them, this took in excess of 7 hours of my time down to this company being incompetent. So when the ring become faulty, I could not return it online as the items I had purchased before the fraud were not listed, so once again I called, another 90 minutes ago of my time on the phone to a foreign employee who could not understand me & they eventually advised I was to returned the item, I added a note advising the old account number, the new account number, the item number & my details, a month went past & I heard nothing, I once again called & they could not understand me, then I get a email advising they had the item back but could not refund it as it was not on my account so could I call them, at this point I was fuming, the lady I spoke to was arrogant, rude, unhelpful & continuously spoke over me, she refused to let me speak to a manager & transferred me to another colleague, she said she had a raised a complaint, she promised I would receive a refund in 7-10 days, gave me this email address to make a complaint *******@theverygroup.com, 3 weeks later & not heard a thing, tried to email to this email address again, tried to speak over Facebook, now they say they have no active incoming email address & they refuse to call me back. What type of company has no incoming email address or chat, they are thieves, they must do this so they can keep peoples money as their foreign employees do not understand English, please avoid this terrible company, keep my money, you have robbed me but I will shout it at every given opportunity Sort your business out, you're a disgrace!

Don't order from these cowboys selling things they haven't got stay clear and the rude staff keep lieing ordered a drum set for disabled daughter and sat in all day lost a days work and money no tracking updates don't order anything from very that is rockjam

We ordered a dishwasher from Very on Sunday 21st August and was told the item would be delivered on Friday 26th August, so we organised someone to install it that day.
On the Friday we got a message to say it could not be delivered that day but it would be delivered the following day between 1015 & 1215, so we re-arranged our installation man.
So the installation man was waiting for the delivery but it never happened. No messages to say what had happened. No replies to our emails.
It's a bank holiday weekend so we will probably hear nothing until next Tuesday.
Will never use Very again!

Ordered a fan, was overcharged
Then promised a refund, which was not honoured
Saying the telesales person made a mistake.

Would avoid this dishonest company

If i could give a minus I would! False advertising on their site, advertising products that they don't even have and when speak to customer services to ask where item is that i've ordered but not deliveredthey say "it's not their problem". They supply 'tracking ' numbers for royal mail that don't even exist and if you dare complain to their customer services you're again told that 'it's not their problem' and blame Royal Mail and claim your contract is with Royal Mail and not themselves... they then put you straight through to royal mail tracking who ask for the tracking number supplied by Very... which of course doesn't exist! (The item I ordered was nearly 2K... which Very took from my bank within minutes of myself ordering! (The item I ordered was nearly 1K... which Very made sure they took the money out of my bank within minutes of my order... for an item they can't even supply!)Absolutely appalling company and will be reporting them

Very service is disgrace and misleading
This is company is a joke because if you donot pick up their call they can take away your credit limit. First they gave you the limit when you try to use it somebody sitting in the office call you after 7 o clock for some reason if u donot pick up the call he decided not to let you buy the stuff you want. I will definitely share this experience on my Instagram and social media account including Tik tok.

After buying an IMac from Very i took insurance out on it so when it had a fault I sent it to them to repair. After two weeks they sent me back an iMac that was five years older than mine and tried to fob it off as mine until I pointed out the different serial numbers. Over a week later received my iMac back with casing and screen smashed. My iMac was in immaculate condition when it left me. Very blames DPD and will only replace my iMac once they have claimed from DPD! I cannot express how angry I am. I am Very's customer and DPD has nothing to do with the transaction between Very and me.

Honestly just the worse I've ever dealt with, if you manage to get through to someone, congrats! But know they won't reply any further after that. I find the best way to get their attention is to leave bad reviews or file a complaint, otherwise they simply don't care. Of what they sell, many other companies also sell, and they don't do it any cheaper than anywhere else so honestly shop elsewhere. You'll get much more communication and respect. Avoid this terrible company.

I returned a item in January 2022 they refunded me the cost on January 25 th then in February they put the cost back onto my account for over a week now I've called 7 x to be told they are sending me the item back as it's not faulty I've had no emails tell anything customer service is a joke every time you call you are put on hold and no answers to my complaint I've been waiting 2 day for a manger to call me it's a Big fat O rating carnt take the star off

I purchased a wardrobe and drawers set two months ago and the delivery driver pointed out damage to the wardrobe but refused to take it back saying as he had destroyed packaging and could not put it back on van …. Two months later I cannot get very to replace the item …I have sent pics and done everything they asked me to and now they ignore my emails

Depite numerous attempts at getting a refund and following very's own refund policy they still refuse to refund my item. They're basically just thieves. I'd advise anyone to avoid buying items through very. If you want a refund you'll potentially struggle to get it. Added to that the customer service team will be rude and unhelpful when you speak to them. They hung up on me when i wanted to know why i couldn't get a refund

Appalling. Purchased a wardrobe, drawer z bedside table set a few months back. Triple door Wardrobes are absolutely shocking. Cannot level the doors up regardless of what is done. Even had a joiner friend have a look and even he gave up without managing to rectify it. Had one call back off customer service who left me a voicemail without leaving a direct line to get back in touch. Fast forward to a very frustrating 30 minute call with "customer service" that basically resulted in " you can return it"
No packaging, the house was empty when I built it and the messing about is more hassle than having to open and close the wardrobe doors and drawers in a particular order. Will be closing the account once payment is settled

It would appear very don't have a customer complaints department and costumers service is non existent. After contacting regarding faulty product was passed on to manufacture, my contract is with very. Did not reply using the ticketing system, did not reply to a resolver complaint, when I called would not provide email or phone number for complaint. When I left a review on trust pilot was asked to provide my details and I would be contacted as soon as possible, that was some time ago. They just don't care, buyer beware.

Don't ever buy from Very! You only have to do a quick search online to discover that Very are well practiced at creating debt out of nothing and then refusing to help customers who contact them for a resolution

For example, when I ordered goods from Very and then sent them back immediately because they were unsuitable, they still tried to charge me and then added made up charges when I didn't pay up - Why on earth would any customer pay for goods they didn't want and had already returned?!

Very also send endlessly conflicting messages via text, email and post all stating different amounts owed so one cannot fathom out what one is actually supposed to pay. When one contacts customer services they refuse to help.

I bought two items at a total cost of £117 which I have PAID! I also paid some of the charges added but refused to continue paying because they refused to come to any kind of agreement with me. It is morally reprehensible for a company to operate in this way.

This was four years ago and I am still trying to resolve the matter! So much stress and anxiety caused to me which I believe is deliberate so I will back down and pay these made up charges! Absolutely disgusting

I have been with Very for many years, but I have just closed my account. Their virtual assistant is useless and when I phoned their customer service line, all it said was the number has changed, but it did not give the new phone number. Also when customers returned an item, we could use the enclosed form to give the information, but now we have to fill in all the information online which used to be readily available on the form and need to print it ourselves. This company is only interested in it's customers when they are ordering, but as soon as there is an issue to be resolved, it becomes impossible to contact them.

Very's customer service is appaling I sent parcels back three weeks ago I'm still trying to get refund no one answering phones advisors with language barrier who can't understand me I can't understand them it's really bad I'm now trying to get in touch on messenger

This company spent 8 months charging me twice for 1 item and after over 20 calls and complaints they finally corrected there system then give me 3 months to pay a 12 month payment plan. What a joke now im am being charged intrested. What a scam. They have no email address just a contact number and then when you finally get through they always say it's not something i can do right now. Crap service

Bought and Iphone - delivered in December 2020 5 months later - black death screen. Phoned Very - asked to send it back. Returned it to them on 20th May. Phoned s week later for update - no news. Text on 28/05/2021 We're currently processing your refund. Waited and no communication or refund. Called today and they are saying they have sent it to Apple yesterday for assessment. So - no refund and no phone and could end up with having to pay for repair. I asked for a copy of the warranty and they don't have one apparently.
I have been told that it will take 21 working days from the day it went to Apple which is a month since the phone went back. I have asked the customer services to send me a timeline of where my phone has been since it was sent back. Of course, the e-mail received has no such detail.

How do I know what has been done to my phone since they received it?
This is by far the poorest customer service I have had. I will not buy from this outfit again and would advise all to steer clear.

VERY ONLINE SHOPPING - Please email your complaints to one of the 'senior executive' team' as this company is unethical, unprofessional and in some ways fraudulent. VERY charge customers for items that are faulty and do not refund items that have been returned. They have a system in place that is there to con the customer and often the most vulnerable customers too. As people with plenty of money would not shop in VERY. Rest assured the Beckhams do not shop here.
In my circumstances - I returned a faulty Hoover -which VERY received back and refunded me - ( this was only after I had to go through a process of speaking to Hoover first to do some checks to verify it was faulty) Hoover verified it was faulty and then gave me a code that I had to call VERY back and give said code. This 'code' then permits VERY call agent to authorise a return and a collection... I thought that was it, job done. As it would be with any other reputable company. But oh no - VERY want to try and get any money they can out of customers so out the blue without ANY notification not via EMAIL/LETTER/TEXT/PHONECALL ( VERY had plenty of ways to contact me)
VERY re-charge this Hoover back to my statement account. VERY chose not to tell me that they decided to do this. There no written/no phone call/no text explanation as to why - Instead the Hoover charge just reappears on my statement as a current debit - together with admin charges!

A) Hoover is faulty as far as I, the customer was concerned

B) I've since bought another vacuum

C) I don't have the Hoover they are charging me for

D) Very put the re- charge on a normal monthly payment which is different to the original purchase agreement. The original was BNPL ( Buy now pay later)

Why would VERY re-charge for an item, that not only there is a discrepancy on - but not tell the customer they were doing that and why? Plus change the charge from original item method ordered which was BNPL - ' ''buy now pay later' - into a pay right now charge?

I suspect it so VERY can start to charge me interest! Hoping I would not notice it in my account. No doubt also so that they could add a late payment fee too. All my other items on account are on BNPL scheme for at least another 8 months.

Unbelievable! This Company must be avoided like the plague. Do a search online for the Very group CEO board and you will get the senior managers contact details. It is those people that need to be accountable for the way they run this business.

I have wasted an hour this morning on the phone to two agents who have not solved this mess. VERY are in the wrong to not even inform the customer a charge is being added and why that charge is being re-added. No transparency and honesty at VERY.

I will be escalating this complaint to the senior managers to get a auditable response on this scam.