I ordered an item. I returned it. They process the refund 3 weeks after it reaches the facility. Then I get refunded the amount of the product. Not the tax I paid. I never experience this from any other company. How do you not look at the amount paid and refund the total amount?

Class, your handbags are something unreal. Quality, colors. Everything is always available.
Personally, I liked everything. Delivery took almost a week

Worst customer service I have ever experienced! And they don't give a crap about your order! On top of that they are at fault! Shame on Versace to allow this to be their face!

The website is very clean and very easy to browse. I've ran into no issues while shopping and my order went through fine. They also ship and deliver very fast and require signature confirmation so your item doesn't get lost or stolen. However:

1. You can't return online purchases to the store. You'd have to ship the items back. That's not too bad since the returns are free.

2. Their policy page doesn't explain that returning items to a store isn't possible. I know most people would think "well if it doesn't say it, then it doesn't work", but it's always better to be sure.

3. Their store locator contains outdated stores and numbers. I've tried to call two locations nearby me and both don't exist anymore.

Overall, I felt like they could've explained things better on the website. They provide a sizing chart for all items but then state that the items fit in standard Italian size at the same time. I have no idea how to reference that. I ended up buying a top that's my usual USA size they listed but it was too big. That's why I had to make the return. Unfortunately, I have to mail it back. Make sure you keep the box and original packaging in-case your item doesn't work out. I almost threw out the shipping box thinking I could return it in-store.

I bought a long sleeve shirt that had buttons going all the way down the right sleeve. What I received was a long sleeve shirt that had NO buttons on it anywhere. When I called their customer service to let them know a mistake was made they ended up putting me on hold so I could speak to a supervisor. No one ever came back on the line and I was then disconnected! This happened seven times! I then get a email from them telling me to return the shirt and I better do it quickly because they have a 30 day return policy that they stick to. It didn't matter that I have been trying to get this resolved for 2 weeks and have been disconnected every time I call. DON'T EVER BUY FROM VERSACE ONLINE! You will have nothing but grief! And they are still showing the shirt, with buttons down the sleeve online! This is a total misrepresentation of their product. To just send something else without contacting me to see if that was okay wasn't right and then give me a hard time about it! RUDE!