The Vermont Country Store

So this store has no clue how customer service works and their 100% customer satisfaction guaranteed is a joke! I bought a Xmas gift of PJs for my sister. Wrong size I returned them and in the return sheet it asks if I wanted a return or exchange. I did an even exchange. Weeks after they received my return I just got a phone call. She said I got your return, we take 7.95 off your return amount for shipping. Ok, not happy about that. I was then told I will get back 62 dollars and she could not put on my card because it is expired. She wanted a new card. Ok, so I figured instead of exchange I was being refunded. So I have it. Lo and behold ext day I had a 69.95 charge on my account. I called looking for an explanation. As of days later that charge went through. So as of Thursday I now paid for 2 pairs of PJs and had NONE! I asked to
Speak to manager( name sounds like carol) who was rude, condescending and trying to turn this around onto me! No apologies just a rude demeanor which was unacceptable to me. Taking absolutely zero responsibility for thir actions! I want a refund of the last 69.95 back and the refund on my original purchase that they have beck in the warehouse! Then the manager hung up on me….I can safely say they in no way shape or form honor any 100% customer satisfaction what so ever!
If you guys want this type of purchase… check LLBean. Seriously

I returned a pair of slippers I ordered for my wife, since I ordered the wrong size, and made the mistake of using their return label-which they charged me $8, more or less, and it took 2 weeks before I got an email that they had received them, with the statement that they would send me the correct size. A month goes by and no slippers. I contact customer service, via email, and they say the slippers have gone up in price and since I used PayPal, they need my credit card number to pay the difference, and that I need to call them and speak to one of the customer service representatives. I call them and find out they want another $20 to send the $49 slippers! They have to add on the return label charge, and the difference price now charge, and the shipping to me. I was livid! Their customer service sucks big time-no communication, scam on returns ands a total rip off. Never again! They have too many hidden fees they don't tell you about, and obviously don't care about customer satisfaction, or doing business in a timely fashion. A totally worthless outfit in my opinion. Buyers beware!

The Vermont Country Store wanted to know my opinion about the two products I had ordered from them, but then they blocked my review - saying I hadn't disabled my ad blockers. Their site says, "Please disable any ad blockers, which can prevent successful review submission." I've never seen Ad Blockers block reviews on other sites.

I made the mistake of purchasing their Tangee Lipstick and Tangee Blush Compact - which were absolute garbage! They both smelled like they had come from a house of ill repute! I couldn't get their disgusting odor off my skin fast enough! They were made outside our country - and the powder seemed to be ancient! The powder had deteriorated and flew out of the compact when I stroked my brush over it!

I do not recommend buying anything from The Vermont Country Store which poses as having a tradition of quality. In my case, there was not a shred of quality in either of the two items I bought from them. It was just money down the drain! Don't count on them showing negative reviews on their website!

Your store is my favorite place to shop! The Lanz Nightgowns are the best ever, people say pricey! You get what you pay for I always say! I have 8 nightgowns including summer ones too! I could go on and on on everything I order! Your customer service girls are so nice and helpful and NEVER rush you off the phone. The desserts omg delicious! Hopefully this spring I will drive to your store with a Uhaul truck

They lied to me about a product and when it would be delivered since site said 12/6 on Nov11
I called CS about the ship date prior to ordering-and she assured me delivery prior to Christmas! I wouldn't have ordered otherwise so that's really bad customer service to lie to get a customer to purchase! I am thoroughly disgusted by being lied to-like the lie in the email that I had emailed you when I had in fact spoken with CS prior to ordering. Don't look for any great reviews about your business but plenty of social media posts about the blatant lie!
Pissy company who cares more for their profits than the customer. To lie about a delivery of a known Christmas present places the with the grinch

Vermont Country Store, do your customer service team a favor and change the god-forsaken hold musical you play. I spent 25 minutes on hold, listening to the deranged and unintelligible rantings of an elderly man, interspersed with the sporadic clangings of what was probably supposed to be music, all seeming recorded back when women couldn't vote. Frankly, it was more than enough to make anyone want to jump out of the window.

If I wasn't irate with my customer experience before, I certainly was after suffering through that absolute manic-nonsense hell.

If you want people to trust your company to do something as simple as accept credit card information online, stop making it seem like your company hasn't yet discovered sliced bread. Stop torturing your customers before they have to speak to your customer support team, and you'll improve everyone's experience.

Proceed At Your Own Risk … Two years ago—during Co-vid—I ordered two pair of flannel sleep pants from The Vermont Country Store (total cost of $90). They sent me two pair but one pair was obviously defective or previously worn and returned because the flannel material should have been sewn over the entire elastic waist band. It wasn't. So parts of the elastic were exposed in the waistband and one of the pull ties was longer than the other. Their Shipping Dept omitted the necessary (shipping) paperwork needed for proof of return. Due to Co-Vid concerns, I didn't return them and I also didn't have a box or a mailing envelope. Flash forward to more recently, I wore the defective sleep pants a few times and the pants began ripping because that elastic was never covered completely from Day 1. The other pair of sleep pants that I had worn all along are still fine. I contacted The Vermont Country Store several times and I was blamed for not returning them in a more timely manner. Another possibility is that, they could have been worn by another customer for a period of time, and their Shipping Department substituted these worn, returned sleep pants for sleep pants that should have been new. It's suspicious to me that their shipping paperwork/Order Confirmation was not included in the bag. That Order Confirmation would have been my proof. It was rather convenient not to include it. The Vermont Country Store advertises that they guarantee your satisfaction but that wasn't true in this case.

Followed their instructions on return. Still waiting, my money is being held hostage.
This company is a sham.

The order screen is very confusing. It's easy to order multiples of an item, but difficult to back out to a single item. And customer service isn't much help. I waited for 15-20 minutes for an agent to get back to me online. I finally called on the phone and found an agent who helped me.

The store sent two 200 thread pillow cases but the description and photos led me to believe I was buying a 400 thread queen sheet set. They'll refund only the item, not the expensive shipping costs for sending it to me. It's false, phoney and not a " country store". Will never do business with them again

This is a store that sells OLD products that most people today do not benefit from. Some of their products do not perform as described & they are over priced.

This is my second time to buy from their website. I ordered 2 items on 9/12/2022. Today is 9/20/2022. It took VCS 3 days before UPS was updated to shipped status. Item is now been stuck in Illinois for 2 entire days. It's been 8 days since I ordered and this stuff was for a birthday gift.

Order cancelled, have to chase refund as they sent me no email. AVOID AVOID Wouldnt trust them with anything.

Very slow delivery, 10 days via USPS Surepost. They say they use UPS but the parcel is turned over to USPS for delivery. My parcel had been in my city for 4 days before it was delivered. Quality wasn't there so I had to return and I turned it over to USPS a week ago and it is still in my city. Customer service was borderline rude the two times I spoke to them. Plus, they charge $6.95 for all returns. Will never shop here again!

When you make a purchase of items over $70, which you are notified shipping is free, they still charge you anywhere between $13 to $20 in fees. Also, their products are nothing like the pictures advertised in their catalogs. This business is one big scam.

I ordered two items in November. They were poor quality, so with the 100% satisfaction guarantee, I returned them. There was a post on the website that they were "slow" about making refunds. Last month, I contacted the credit card company. They are still trying to get my $125 refunded. Very sad.

I requested the name of the manufacturer. Here is the chat message history below. Disturbing that they won't let the customer know the name of the manufacturer for the items they sell. I also love how they just ended the conversation. Should be an easy question to answer and makes me wonder why they are hiding this information. Maybe they need to be investigated. I may look into that. If I don't, somebody will eventually. Playing with fire Vermont County Store! Now for the Yelp review and BBB review.

13:46:31 [Cheryl B] Thank you for contacting The Vermont Country Store. This is Cheryl B and I'll be assisting you today. How can I help you?

13:48:05 [Customer] Who is the manufacturer for the Heavy-Duty Steel Toenail Clipper? Description states they are made in Solingen, Germany, but does not state who makes them.

13:48:42 [Cheryl B] Let me check.

13:49:44 [Customer] Ok.

13:50:16 [Cheryl B] Be right back.

13:51:00 [Cheryl B] I am sorry we do not offer that information.

13:51:25 [Cheryl B] I have a pair they are very strong!

13:55:27 [Customer] I don't understand why I cannot have that information. It makes no sense. Most people don't buy things without knowing who made it. That's just strange.

13:56:37 [Cheryl B] I am sorry. We guarantee everything we sell.

13:57:57 [Cheryl B] All Agents have left the conversation

Recently I purchased Vermont's XL flannel, white robe with cardinals for women. I had previously purchased the exact same size in a pale blue w/cardinals so I fully expected the new robe to be the Same Size as the older one. It is NOT. The new robe is much smaller than the previous one and it barely wraps around me. I am very disappointed in this purchase but it would cost more money to send it back and I don't want to bother with it. So, Buyer Beware! I seriously doubt that I will purchase anything from this store ever again. Especially after looking around & finding the exact same robe for $40 cheaper than Vermont's price! I am NOT impressed with this one. The site won't let me upload a picture but it's the same one as in their current catalog. It even says that the robe runs Large - this is false advertising. I do NOT recommend this product and furthermore, now I would be very suspicious of sizing on all their other items for sale. Too bad - I was a loyal customer too.

I purchased soup from here, buy 2, get 1 free. They did not send the free jar. No help from sending an email. I spent $140 and did not get free shipping. I am done with this store.