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Venus

venus.com
resort, swimwear, casual womenAge 19-25, 26-45
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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.


venus.com
+1 888-782-2224
USA
Venus is part of Bonprix
Founded in 1984
Clothing item from VenusFashion apparel by VenusMerchandise from Venus clothing lineVenus fashion product

Business Highlights

General

Parent Company: Bonprix
Year Founded: 1984
Target Gender: women

Shipping

Shipping Cost: $7.95
Free Shipping: no
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: unworn and unwashed clothing will be accepted as returns
Return Cost: $8.95 fee

Sustainability

Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, swimwear, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X)

Customer Service

Support Channels: email, chat, phone
Support Phone: +1 888-782-2224
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: Swagbucks, Rakuten

How would you rate Venus?
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Venus Reviews Summary

Venus has a rating of 1.9 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Venus most frequently mention customer service, credit card and return label. Venus ranks 224th among Swimwear sites.

service
157
value
169
shipping
165
returns
134
quality
169

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Dana D.
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I purchased a $59 dress with $9.95 shipping, which came out to $90 once my bank converted it to Canadian currency and it took 4-5 weeks to ship. Would be nice if on their website the prices were marked US $ but I know its in the fine print.

I ordered an XS bandage dress, colour blue and the material is soft and stretchy for a tight dress. Fit is weird though: I am 5 ft 4 at 116 lbs and it fit great everywhere except the shoulders and arms of the dress were large and out of proportion to the rest of the dress. I wont return it considering how awful the return reviews are.

Date of experience: March 13, 2017
Washington
1 review
0 helpful votes
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Such a Let-Down!
March 11, 2017

I was so excited to get my order for my vacation coming up. Much like other reviews Ive read after I got my order (unfortunately it was after!) the clothes were cheaply made copies of the clothes the models were wearing. Im sending all of it back and will never order from them again! Too bad because the clothes in the pictures are so cute... I feel like Ive been "had" and now will lose money sending it all back!

Date of experience: March 11, 2017
Illinois
1 review
6 helpful votes
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It's a shame. I loved buying clothes from Venus. LOTS of clothes. However, as of lately, the company has gone downhill. Within 6 months, dresses that I have ordered have been discontinued before they ship to me. This is becoming a trend with this company. I called customer service to see what was going on and the rep told me that not all of the clothing items are actually available. They put clothes on the website to gauge how well the item will sell, but they don't actually have that item in stock. Therefore, you pay for it and about a week later you'll get an email stating that the item (or multiple items in my case) are discontinued. Very strange, unreliable, and annoying. Sorry Venus! You lost a customer. A good one, too.

Date of experience: March 10, 2017
Colorado
4 reviews
1 helpful vote
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Great clothing
March 9, 2017

I would give them a 5 but tops need to be hand washed and do well if they are hand washed. Clothes fit as described. A little pricey, just wait for the sales. I would recommend Venus for great fashions.
Pictures on here are all from Venus and over a year old, still wears well.

Date of experience: March 9, 2017
New Jersey
1 review
1 helpful vote
Follow Alex S.
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Okay So I just received my order from VENUS AND what I received looks NOTHING like the photo on their site. It looks like a cheap remake of what the model is wearing... these clothes are made in the USA and it looks like China made them, such poor material is used, very thin, wrinkly, cheap and they have the audacity to charge 39$ for a top! It IS NOT WORTH IT. And there live chat people SUCK, they keep telling me they don't do copies or remakes of clothes but if you saw what I received and compared it to the website it is not the same shirt! And I am a small and I am sure it isn't a size issue because the models are most likely also wearing a small, so disappointed, don't waste your time, I'm returning basically everything... huge waste of time... they try to be like VS... but their quality and customer service SUCKS. Also their live chat people gave me an email to email that is NEVER checked, really really really big waste of time with this company, save YOURSELF the HASSLE! TRUST ME I WISH I DID!

Date of experience: March 8, 2017
Louisiana
1 review
1 helpful vote
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Checked "shipping time" based on their website which said expedite orders placed before 5pm would be shipped same day. Placed order Saturday, it's now Tuesday and order still hasn't shipped. Contacted through chat and asked for my order to leave today, lady said she cant guarantee it. Why does your website say that then? So I requested my next day air charges to be refunded which she did with no problem, which is great. I call to find out why I still don't have tracking only to be told that my shipping fee reimbursement "changed" my order which restarted the entire process. You have to be kidding me. Never ordering from this crap customer service place again.

Date of experience: March 7, 2017
Ohio
1 review
5 helpful votes
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I returned my whole order of 200$ plus dollars in 1 return! I was charged 3 shipping fees to return the skimpy, cheap clothes. I was told because I received the items for free shipping I had to be charged the shipping which totaled 12.95+6.95+4.95= 25.00 total that I paid for absolutely nothing. A horrible way to do business, I would highly recommend not ordering from this company, a total rip off! Totally disappointed!

Date of experience: March 3, 2017
Georgia
1 review
0 helpful votes
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I LOVE THIS PLACE!
March 3, 2017

I have never been able to order clothes online, till NOW. They are fabulous! People stop me wherever I go and I love the fit, the clothes wash well and they last. Customer service is amazing!
Thank you for being here!

Date of experience: March 3, 2017
Canada
1 review
2 helpful votes
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Love my orders!
March 3, 2017

I read a lot of bad reviews and hesitated before ordering. However, my sister got the most beautiful dress from them for my birthday and I absolutely loved it. I decided to place my own order and everything came very quickly. It looks exactly like the picture and fits perfectly. I ordered couple of dresses, a skirt and a bathing suit and all worked out well. The only thing I was not to pleased about is that you have to pay custom fees for every item. What seems like a cheap deal, after calculating the dollar exchange and custom fees, its not so cheap anymore.

Date of experience: March 3, 2017
New Jersey
1 review
5 helpful votes
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Rip Off!
March 2, 2017

I purchased a tankini swimsuit top for $65.95. I sent it back because I didn't like how it fit. I only received $49.05 back. So now I am out $16.90! What a rip off! Will never buy anything there again!

Date of experience: March 2, 2017
Utah
1 review
2 helpful votes
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Products are accurate in descriptions, packages arrive in timely manner, I have never had a bad experience with them and I have bought over 10 pc's with them.

Date of experience: February 28, 2017
California
2 reviews
18 helpful votes
Follow Lisa S.
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Almost all my clothes are from Venus. Through a little trial and error, I found I wear Medium in the dresses and blouses, and Large anything that is sweater material. Customer Service has been very accommodating and professional to me, when I made a mistake with ordering the wrong size, or found I didn't like the item. I even had the main office call me, and make sure the item was corrected. I have spent maybe close to a $1000 so far with this company. I don't understand these negative reviews, because I have been pleased and happy with my purchases. I get so many compliments every time I wear a dress or blouse from Venus. This is a legitimate clothes company based in Jacksonville, Florida, and have been around for many years. To each her own! I give the 5 stars! Love Venus!

Date of experience: February 28, 2017
Canada
3 reviews
2 helpful votes
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Impressed
February 27, 2017

These people mean business!... my orde took less than two weeks to arrive, I ordered a maxi skirt and dress in a small, the skirt fit me perfectly, the dress was a little big in the hips but overall I was very pleased. Very good quality and material, they even have a survey for you to fill out and customer service!. Even though the dress was a little big in my hips I still felt not taken advantage of.

Date of experience: February 27, 2017
Pennsylvania
3 reviews
3 helpful votes
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Made cheap
February 25, 2017

The top I got for 49:99 was so cheaply made it came so wrinkly I can't get them out, I will pay for my purchase but won't order again

Date of experience: February 25, 2017
North Carolina
6 reviews
2 helpful votes
Follow Brenda M.
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I have purchased around $700.00 worth of clothes at Venus.com. I love the styles, the fabrics and stitching, however; are not always what I expected for the price. Button missing, raveled after washing and they dont always list the fabric content with their items in their online catalog. You also cant check the status of your order, only that it was received, not if it was declined for any reason. Orders you place are fulfilled the NEXT time you make a purchase if declined by your bank. So, you get surprised when it finally arrives. In other words, no order is ever cancelled unless you specifically telephone them and verbally advise them that you want to cancel it. They put the former orders you placed on your card as soon as the card accepts it on their Venus card. I keep the minimum credit allowance available for their Venus card for that very reason. Otherwise, enjoy!

Date of experience: February 24, 2017
California
2 reviews
7 helpful votes
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Circus
February 23, 2017

I will start with saying the clothes are really nice, however, there seems to be a HUGE lack of communication between Venus customer service and the customer. The site says, all orders placed before 5:00pm will ship same day pending authorization. This is a lie and needs to be removed from their site. Also, NEVER pay for overnight or 2nd day shipping. This is a waste of your time and money. If an item on your order is out of stock (which happens a lot) your order will not ship NOR will anyone call or email you to let you know. Very POOR Communication. Most representatives are nice but beware they will ONLY tell you what you want to hear. So I would strongly suggest do NOT even bother with them. It's sad but true. I've tried for almost a year now and it's the same thing I've even recorded conversation to prove they lie but nothing changes.

Date of experience: February 23, 2017
Georgia
1 review
6 helpful votes
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I order online. A lot. I'm good at it. Do not, I repeat do not order from Venus. They charged me $20 to return a $39 skirt. I will end up getting it back from AMEX but no company should be allowed to scam you like this. I even asked about return costs before I ordered. Very unethical.

Date of experience: February 22, 2017
California
1 review
5 helpful votes
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Ordered a swim top for Mexico and they sent me a completely different suit. Called to tell them the problem and I sent the suit back. Told them NOT to send me anything else (already went to Mexico) and to take me off of all email subscriber lists. They sent (and charged) me for the wrong suit AGAIN. So now I have to spend more time shipping the wrong suit back. Unbelieve incompetence. Oh yeah, they still send me emails. Requested 2x's to remove my email.

Date of experience: February 21, 2017
Georgia
1 review
6 helpful votes
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Clothes run extremely big, the quality of a coat was terrible, worn twice and unraveling. Returned a pair of pants that were too big and was charged a fortune to return it.

Date of experience: February 20, 2017
Washington
2 reviews
12 helpful votes
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I shop at Venus.com regularly. I know my size well enough now that I rarely have to return anything. I have always been satisfied with the quality. I get tons of compliments on my selections. Contemporary fashion at affordable prices. So affordable, my shopping cart fills up fast! I would highly recommend.

Date of experience: February 19, 2017