Vayama

Incompetence at Vayama caused my reservation to be canceled. My credit card needed confirmation of the charge (5 international tickets, over $5,000); once I confirmed, Vayama promised in multiple phone calls that they would complete the purchase the same day. That was false, and they waited another day to process, at which point a new confirmation was required - without waiting for that, Vayama canceled the purchase and then would not honor the price they sold the tickets at, saying "fares are not guaranteed." They would only rebook at over $1,000 higher cost (for 5 tickets). It was cheaper to buy direct from the airline, but it was still $700 more than Vayama's original price.

Booked a family trip with this agency, paid for cancellation insurance. Turns out the cancellation insurance only covers "agency" fees and not "airline fees". Upon getting hit with a $300 cancellation fee, I asked the agent what my refund total would be after the cancellation, all he said was "one hundred something..." I asked "One hundred something? Isn't there an exact amount?" He repeated "you are getting One hundred something..." I then asked him for a confirmation number and he said " there is no confirmation, my name is Eric my name is your confirmation." NEVER again will I book through them. Horrible Horrible and super rude customer support. I am most certain they make up their own illegal policies and purposely lie to their clients. STAY AWAY!

I went online and purchased a plane ticket. After three hours I received no email- despite being told by the site I would "receive a booking confirmation email within minutes". When I tried calling the phone number given on the site it said it was not available at that time (9pm). I managed to get through to Vayama using my google phone, and an agent confirmed that my purchase had been declined by my bank. At this point I bought a new ticket. The next morning, 12 hours later, I received a confirmation email and the ticket. When I called to discuss this Vayama told me they take absolutely no responsibility for this and the cancellation cost was the price of the ticket. So very long story short, absolutely don't book with them.

Do not choose this flight! It often change flight schedule and make mad and embrrassed! Last time they informed me my flight schedule has been changed. Today again they asked confirmation to change my departing time 10:15am to 6:00am. I booked this schedule 2 month ago and I had no choice and I confirmed. I think this flight company is always doing in this way to make thier company profitable. Do not choose this flight even though price is a little low. If you do, you have to take big risk!

Stay away from this website. They do not update the prices and reservations constantly so you can easily pick a flight and then receive an e-mail the next day saying they could not book it.

You will get stuck paying a much higher price if the flight prices go up and they will do nothing to help out. This was exactly what happened to me.

The customer service is terrible, to the point I was denied talking to a manager by an associate by the name of "Navja", after waiting about 30 minutes on hold.

She excused this situation by saying "this always happens to every website" which was an interesting answer seeing as I travel all the time and this is the first time I book a flight, have my credit card charged, and then get an e-mail telling me it couldn't get booked.

Long story short, go the safe way and book directly through kayak or the airline. This website is basically a joke.

I bought a ticket from NYC to Santiago, Chile to Cusco and then from Lima to San Francisco. Peru experienced bad flooding during the month I was in Chile and it is advised not to travel there at this time. The rains haven't stopped, so I need to cancel my ticket to Peru altogether. I explained my situation to Vayama and they are no help AT ALL. Every time I call, I get different information and am told that I absolutely cannot change my flight. OK, so if I had a ticket to a place that was in a sudden state of emergency, I would have to be forced to go just because a booking agency won't allow me to change my ticket? Oh, and they won't even guarantee a refund, which most likely means(judging from the other reviews) that I will not get a refund at all and they will charge me for cancelling. It's easier and less money to just not show up for my flight, and buy a new ticket from Santiago to San Francisco myself. Ridiculous! NEVER EVER EVER BOOK WITH VAYAMA

Buyer beware! CHECK THEIR RATINGS BEFORE BOOKING!
IF YOU MISS YOUR FLIGHT LIKE I DID, YOU ARE SCREWED!

TOOK THEM A WHOLE WEEK TO BOOK ME ON A FLIGHT AFTER TALKING TO 8 different representatives WHO WERE ALL TELLING ME TO JUST WAIT that it was ALL UNDER CONTROL.(I lost a week out of my vacation) at the end I HAD TO BOOK A NEW FLIGHT with a different company and it came out cheaper and sooner than what they were willing to offer me for a replacement.

THE agency vayama buys their tickets from DO NOT work on the weekend so if you miss your flight on FRIDAY, like I did, you have to wait until MONDAY for them to figure something out! WHICH IS NOT WHAT THEY TOLD ME INITIALLY BUT KEPT TELLING ME SOMEONE WILL CONTACT ME IN 4 hours, and that 4 hours dragged on FOR DAYS. I EXPERIENCE SO MUCH STRESS.

THE CUSTOMER SERVICE IS BASED IN INDIA AND IT IS HORRIBLE!

THIS COMPANY IS A SHAM.

DO NOT BOOK WITH THEM.

NEVER AGAIN!

Though Vayama gave me better deal for the tickets, their customer service is very bad. I booked three round tickets (booking no: LN2TJ2) for my family (me, wife and kid) from SFO to Kochi. Due to medical emergency my wife and kid had to travel early than the booked tickets. Vayama did not allow me to cancel the tickets with any refund. Also did not allow to prepond the tickets with lesser rescheduling charge than the ticket charge at that time. So I had to book new one-way ticket for my wife and kid from SFO to Kochi. I had repeatedly asked customer care executive if my wife and kid can use the return ticket in the first booked one if they are using different ticket for travel. They said yes. That is why I did not reserve any return ticket for my wife and kid for return. I travelled with the original ticket to Kochi.
But later Emirates, the airlines, suspended the return ticket of my wife and kid. Vayama did not inform me anything regarding this via mail or phone. On previous day of my return only I came to know that Emirates airline suspended return ticket of my wife and kid. When I contacted Vayama they said, this return ticket for my wife and kid is still valid to use. They did not even check with airlines. When I insisted Vayama to contact airlines only, they came to know that the tickets were suspended. They did not help me to get those return tickets available again for me, but simply said, tickets cannot be used. Due to this I had to again book new tickets for my wife and kid from Kochi to SFO.
Vayama customer care executives misguided me two times. First they said return ticket can be used even if its not used for travel. Secondly, after the airlines suspended the return tickets, they said the return ticket was still valid to use. Also they did not inform me any change that happened in the ticket status. Due to that I had to go through panic situation of searching for tickets for my wife and kid a few hours before my travel. And had to book new tickets.
I would never recommend Vayama for booking flight tickets. Go and book tickets in Airline's website directly.

Thanks and Regards,
Manosh Padannayil

Giving these guys a rating of just one star is being super charitable! We started at Kayak to purchase airfare to Sydney, Australia. By the time I paid for the tickets, I discovered that Kayak had pawned us off to Vayama which Ive never heard of before. Too late, monies had already been sent. Then the problems really began. TWO weeks BEFORE we were scheduled to leave, I called Vayama to see if we could upgrade our Qantas seats to premium economy. The agent politely asked if we were aware that our final segment home was cancelled. I said no and asked when were they planning on notifying us? I received no reply. They said they had to send this up to the ivory tower and would hear something within 48 then 72 hours. ONE week later, they provided us with a flight changes. We tried to obtain seats and after researching American and Qantas, we determined that Vayama had somehow obtained two different record locators for us, one being an impossible route. We called again to notify them of this and an agent confidently indicated we didnt know what we were talking about double locators were impossible. She said shed send this up to the ivory tower again. THREE days before we were to leave, Vayama emailed us to indicate that indeed we had two record locators for the same trip and that between them and American Airlines, they determined the best approach would be to leave well enough alone and to struggle through our seat assignments at the airport. Well never use either of these travel agents again.

Watch out when they quote you. I am in Canada and they give you a price in Dollars which is the currency we use here.
What they don't tell you that their quotes are in U.S. dollars.
So a ticket that they try and tell you is only $800 dollars is actually over 1000 dollars.
When I tried to contact them they hung up on me.
They do not state that their price is in U.S. dollars. I am in Canada and am looking at other sites that all know that i am in Canada and quote in Canadian dollars.
This is misleading and dishonest.
They won't even consider refunding my money,
Never again
Stephen Depner

CUSTOMER SERVICE by PHONE HORRIBLE.
On the 28 November I reserved my trip through Himpmunk. Departing December 13. I present myself at the Airport & I am told at the counter that my reservation was canceled. 10 minutes after Im told that my reservation is canceled I receive a REMINDER by email to not forget my trip!

I then proceeded to contact VAYAMA. They stated that they apparently sent me an email stating that the price increased. The email they sent me was BLANK. They proceeded to explain to me by telephone yesterday Dec 13 that the email stated that the price increased by $1000 AFTER The transaction was completed, & asked if I accepted to pay this difference. So now i have hotels booked in Europe that i can not cancel, meetings that i needed to attend as well as a car that i also cant cancel. After explaining this to them by telephone they hung up on me. I have sent an email to the customer service as i want to be reimbursed
Has anyone else had this issue?

I fly internationally every year and never had this kind of problem with booking online using other agents. I ordered international flight tickets from Vayama on Sunday, December 4th, paid with my visa and received an email stating that they will be sending me another email with confirmation and e-ticket. Have not heard from the company in 4 days, called them myself Friday December 9th. After being on hold for 15 minutes, I was told that my reservation was cancelled due to an increase in price between the time I placed my order and the time the ticket was issued. When I asked why I was not informed about the cancellation, I wasn't given any explanation. From what I understood, they should have emailed me within 1 business day, and if I don't hear from them, I should assume (!) that my booking got cancelled. I lost a whole week and had to book another ticket from a different agent for a much higher price.