Vat19Reviews 65

I ordered stuff off Vat19 I paid for express shipping it should have been here in 2 or 3 business days but it didn't and I checked my phone this morning it's says it STILL in

Saint Louis, Missouri Post Office [very disappointed]

They use DHL and don't seem to care or willing to try to make sure packages show up on time. Second they don't do free returns.

If you are in Canada or anywhere but USA DO NOT BUY HERE! They put a markup on everything just for switching countries, and that's on top of the currency conversion + premium shipping you pay. $100 USD should come to $130 right? NOPE they put an extra $30 on top so came to $160 Canadian! Plus $20 shipping on top of that! I ended up paying $180 for what I thought would be $160 mystery crate, but when I received it there was a paper inside that showed my crate was $100 but had $150 worth of garbage in it, so I contacted support to ask if I had just received the wrong crate. As I should have received the $160 crate with $230 worth of stuff, but nope it was the right one. It would have been cheaper to pick the stuff myself instead of the mystery crate. They were not always like this, but I guess they have gotten greedy lately. When I tried to ask why what I received was only worth $100 they said it was just from currency conversion. Yea last time I checked $1 usd was not worth $1.6 cad..

My son and I absolutely loved our mystery box, so we ordered a larger one along with a few items that we enjoyed from the first one. You guys and gals rock, thank you so much. All the items we cool but my favorite was my shopping cart and got a good $#*! and giggles laugh out of my poop knife, won't get used, I'm a lady, okay questionable if you know me, more of a tom boy, but definitely love the novelty of it. Highly recommend Vat 19 for any and all gift ideas for your loved ones.

I bought a 5 pound gummy bear cola flavored on March 1st it is now March 11th I haven't gotten my package yet and I'm kinda upset it shouldn't of taken this long plz let me know why it's taking so long

I learned about this site from my kids, who love their videos. Vat19 products give my kids a 5 minute excitement rush. Usually I wouldn't waste my money on these types of useless products, but given covid 19, decided it's worth it to see them excited.

WHAT HAPPENED
I was a repeat customer of Vat19 (BUT now will never purchase from them again). I bought a $100 Mystery Box, the most expensive and largest box of assorted stuff. A month later, I wrote to Vat19 customer service to make sure that if I ordered a SECOND Mystery Box, it would have different contents. They assured me they change out box contents frequently and each build is "unique". When the box FINALLY arrives 2 Weeks later, it arrives with EXACTLY the same contents as the first box I ordered. You can imagine how my kids' faces went from super excited to. Is this some kind of joke? They were obviously deflated and upset.

I contacted customer service to tell them they sent me the Identical box and would like a refund. They first had the audacity to state I could only return non food items (this means I would essentially lose $50+ of the $100). After a lot of back and forth with the customer service manager Rick Bouxsein and the fact that I had written proof customer service said the box contents would be different, he finally said he would make an "exception" and allow me a refund BUT I had to pay the Return Shipping... WOW, what a great result I said sarcastically to myself. This was OBVIOUSLY not my fault but I had no more energy to keep going. I had lost so much energy when the customer service manager would not reply to my emails and I had constantly chase him up by remembering to email him again to follow up.

Once I mailed back the box, at my own expense, the owner, Alison Salvatori, admitted to the mistake and said "We are simply not able to offer free return shipping due to constantly increasing shipping costs." Basically saying that they want to find ways to gouge the customer for their mistakes to protect their profits.

Anyways, I'm out of pocket time and money. My kids were unhappy. And then I came up with an idea.

WHY AMAZON IS WAYYYY BETTER AND HOW I COULD EASILY CREATE MY OWN MYSTERY BOX. WHY DO THIS THROUGH AMAZON?
1) If you search "Vat19" in Amazon, you will see they carry identical products. But also show you reviews of real customers and what their experience was with the item
2) Lower prices. For some of the items, Vat19 can cost DOUBLE what Amazon charges. See photo attached.
3) 2 Day Delivery. Yes! You don't have to wait 2 weeks.
4) Free Returns. You just print a shipping label and drop it in the mailbox. Don't even have to provide a reason.
5) Save time. You don't have to deal with suboptimal "customer service".

So I made my own Mystery Box and named it "Kids19". It's a mystery box of incredible stuff I got from amazon and then threw it into it's own box so it has the same experience for the kids. I even could tailor items so they are directly relevant to their ages.

Do yourself a favor. Pay less, get it faster, save time, and return it if it's not what you expected by going to Amazon. Hands down best online ecommerce company!

Ordered some pickleballs and some spicy Carolina reaper pickles both are fantastic have been sharing with coworkers making their tongues turn green. All of them keep asking me where I got them and I tell him vat19 some have heard of it others haven't but they all want more LOL. Hope to be able to plan a visit soon.

Received my little Polaroid land camera and it's AWESOME. Everything I buy off here is amazing. I love this place.

We took the tour in St Louis and had an amazing time. The owner took the time to troubleshoot a user error issue that we had. They stand behind their fun products and are a very fun company with a talented crew. We are now big fans!