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From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
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VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I appreciated the proactive email about possible shipping issues, even though it ended up not being needed.
I like all of my items. Will continue to purchase. Haven't had any issues.
I've always had a great experience with vampirefreaks. Customer service is quick to repond and easy to work with.
Ease of selection and speed of order fulfillment and delivery
I love my moon necklace. It is spectacular and I got a lot of compliments on it.
Ease of finding the coolest stuff ever makes my day. I love this site for my old metal girl self and my two adult sons love it too. Hint, that's why I just ordered them each a new wallet from Vampire Freaks!
The website was easy to use, the products I wanted were available, and the quality of my order was fantastic!
Initial item arrived ripped, support team was great and helped resolve my issue! Reliable deliveries, amazing support, what more could you ask for?
The order took 3 weeks to arrive and it was being shipped within the same state. USPS held onto it for a very long time.
Necklace came exactly as pictured. It took two weeks to get to me, but that wasn't vampirefreak's fault.
The tank tops were exactly as expected. They fit true to size and they're very cute.
The website was very easy to use the delivery was quite quick and the project is amazing in both the design aspect and the usability
I enjoyed the options on the website and ease to order through the shop pay app. I wish it was easier to know what size the tights i was ordering would be - the site has one size, quee, and plus size listed on the size chart but no where in the tights description did it say that it was one size fits all. It only said that on the packaging when it arrived.
I love vampirefreaks and all the stuff i ordered was as pictured super awesome. Some things are gifts so i have to wait to see how much they love them.
Absolutely, love both products. The umbrella makes for the perfect parasol in this sunny weather.
It came quick and easy and I liked what I got and it was just as described
The quality and style is amazing, love buying from here! Haven't been disappointed yet!
Very good, jewelry was packaged really well, always great to order from you
Absolutely amazing service and all of the options are beautiful and they are great quality and super comfy!
Clothes were great quality love them! Still waiting to hear about whether my exchange was received.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members