Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Will order from site again! Site was great but think the female shirts are more on junior sized than women's
I ordered a tank top and arm warmers and have come to love them both so much. I haven't ordered a lot of things from VampireFreaks but will most definitely order more in the future. Everything I've ordered from them has been beautiful and wonderful.
Great experience. Purchased a pierced cap, and they even threw in a bunch of cool buttons and stickers.
I easily found what I was looking for. Check out was simple and quick.
Loved everything I ordered, looks exactly how it looks online. Love the extra little goodies given in the package as well. Vampire heart is very intense in a good way!
Love love love their prices for TRIPP pants when they run a sale is awesome! Saves so much money! And their customer service is the best!
My experience was nothing short of lovely? Shipping was super quick and the quality of the items I got was amazing!
Great quality, fast shipping, super cool products. No complaints as always!
I love the shirts. The designs are very much to my liking. I got the shirts quickly.
The vest is so dope! Super happy about how it looks on me, thank you!
I got the package. I haven't opened it because it's for a baby who hasn't been born yet. My problem with the company is that you don't consider my last name to be valid because you won't recognize apostrophes as being a legitimate part of my name. Maybe it's a trifle to you, but I take pride in my heritage which is reflected in my last name. Like I said, it probably doesn't mean squat to you, but you aren't the first company I wouldn't deal with a second time because of that.
Delivered quickly and quality was amazing! The quality of the product also blows everything out of the park!
Items were exactly as described. Fast shipping and great communication.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

