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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Saw your merchandise on Facebook, and I was leary because my recent purchases from Facebook haven't turned out too good. I thought I'd take a chance, and was thrilled with the t shirts I bought! I ordered them 2 sizes bigger than usual do to previous experience. Turned out, I didnt have to. They were true to size, but I live the extra room! Will be buying again soon!
Good quality shirts and sweats and fast shipping. I got my stuff like a week after I ordered it. All the stuff I got in the mystery 3 pack of shirts is stuff I'll wear and I got a bag and stickers that I didn't know I'd get with it
My experience was great. I had a question about sizing I asked and got a response back fast. They were shipped fast. I tryed them on when I got them and fit great. I'm a tall thin guy so hard to find jeans I like. I can not wait to wear them out to a club..
Easy to shop on the site and they usually have a coupon.
I love the shirts I got they're super comfy, nd cute I'd definitely get from here again
Came in a timely manner and fit great. I definitely ordered the correct size. I've always loved tripp pants and have wanted a pair for a long while. I'm glad I made the purchase.
Great received my package quickly and on time highly recommend this store for anyone looking for a edgy goth look
Amazing packaging, arrived on time! Would definitely be ordering again
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

