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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice hoodie, very comfortable, nice design, but came with a hole in the stitching in the side. Sent an email about receiving a refund/replacement but never received a response.
Ordered the plush cthulhu for my husband. Despite a little delay I still received my order within 2 weeks and am very happy with my purchase.
I LOVE VampireFreaks! All of the items I ordered are beyond expectation in quality and look, I am a fan and will be shopping regularly;-)
I also want to mention the personal attention to variances in my order easily resolved and promptly!
Bought a studded belt and "F You" beanie. The items received are high quality, look great, and feel great. Over the busy holiday season, quite a few days went by without any info about my order status, but after that, communication was great. The little free gifts and music festival announcements were nice, especially the artwork on them.
Product is high quality and exactly what was expected. Product was shipped quickly and received sooner than expected, even during the busy holiday season
Ordering was super easy it shipped faster than anticipated. My daughter loved the gifts. The potholders were a good quality with great design.
Love it! Wish the mystery was slightly customizable, like color, or theme. But overall, very enjoyable! Im getting my boyfriend to try you guys out too!
Great products, my nephew asked for some shirts for Christmas and he really liked them. Will be ordering more in the future. Thank you!
Was a little annoyed my items showed up the day after Christmas, but when the site realized they were overwhelmed, they notified us immediately, so that helped!
This is a gift for my daughter! She hasn't received it yet, but very soon... also found out by viewing your website she is one of your vendors! Good things are abound. Love the look and the feel! Its going to be a big it, I know it! Will order again. Great customer service and very ez ordering and check out. A+.
Everything was great. I had ordered it as a Christmas gift and didn't get until the next week. It was during the holidays and they let me know after I had ordered that they were backed up. Great communication and the shirts, bag and hoodies were good quality. I would order from them again.
Order delivery was a little slow but that was communicated up front so understandable. Only issue is the sizing of a medium that's unisex seems a bit small. All items are great condition and well made.
Fast easy shipping.
Was not sure what to get a coworker for Christmas so a mystery bag was the perfect thing. Neither of us knew what would be in it.
Shopping and ordering with VampireFreaks was easy and convenient. And your shipping was amazing, considering it was right before Christmas!
There was a delay in shipping, which I was promptly notified. I ended up reciting it earlier then the delay was scheduled for, so it came in time for Christmas.
Absolutely love the product. Have several items from the store. Had an issue with a hoodie sizing and they made it correct. Fantastic company
I got the demon wings hoodie and the sinister smile schooner mug and I love them both! The quality is really good and I love the softness of the hoodie. The mug fits perfectly into my hands and really goes with my vibe! 10 out of 10 🖤🦇
My package arrived safely and the updates on my package being shipped out and when delivered were either constant or just very thorough
I got my order pretty quick and the plushies are really good quality. I feel like I can wear the key chains on my bags and not lose them if they get caught on something. The plushies themselves are very well made and are super soft.
This is my 3rd time ordering from vampire freaks and I've had great experiences. I love my new beanie. I'll continue to shop here.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!


Heya thanks for your order, we dont' see any emails from you but we are happy to help you! Please email us at [email protected] or you can return /exchange your item at: https://vampirefreaks.com/pages/returns-exchanges