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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,108
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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The follow up for making sure the order was received is a nice/intuitive touch in this day and age of shopping problems. Thank you!

Date of experience: January 23, 2022
Massachusetts
1 review
0 helpful votes
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Everything shipped promptly, the site was easy to navigate, and there was a lot of cool stuff.

The sizes seem to be an issue. I ordered a pair of shortalls that were Large, and they ran very small. I checked and rechecked my measurements prior to ordering and they were between the Medium and Large sizes, so I sized up for a looser fit. They were so tight. Due to it being a clearance item, I cannot return it.

Date of experience: January 23, 2022
New Hampshire
1 review
0 helpful votes
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Awesome as always
January 23, 2022

Awesome as always. Thanks for the great service folks.

Date of experience: January 22, 2022
Pennsylvania
1 review
0 helpful votes
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I love this shop
January 23, 2022

I love this shop. Every time I order, it's always a fantastic experience.

Date of experience: January 22, 2022
Illinois
1 review
0 helpful votes
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My son find this website I don't know how he know about it

Date of experience: January 21, 2022
New Jersey
1 review
0 helpful votes
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Great quality and designs!
January 21, 2022

Great quality and designs! Women's small was a little big and not as form fitting but no complaints!

Date of experience: January 21, 2022
Florida
1 review
0 helpful votes
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Wanted some extra T-Shirts and your designs worked well. Slightly disappointed that I got 2 Hoodies. I know they cost more, but I live in Florida and I'm going to need T-shirts more often. Still worked out because I gave a hoodie to a friend

Date of experience: January 21, 2022
New York
1 review
0 helpful votes
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The shoes are great
January 21, 2022

The shoes are great. I love the bats and how it came with carry bag for travel.

Date of experience: January 21, 2022
Nevada
0 reviews
0 helpful votes
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So the shirt I got was a womens 2x … I wear an xl and it was way to small. I ended up placing another order instead of returning it for a larger size in mens. Didn't want to have to pay return shipping.

Date of experience: January 21, 2022
Washington
0 reviews
0 helpful votes
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Everything went smoothly and the waiting tine wasnt too long

Date of experience: January 21, 2022
New York
2 reviews
0 helpful votes
Follow Melissa N.
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Like products very cool stuff me and my sister love buying from y'all great merchandise!

Date of experience: January 20, 2022
California
1 review
0 helpful votes
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Awesome customer service constant updates about the order shipment up until it was received

Date of experience: January 20, 2022
Minnesota
1 review
0 helpful votes
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Intuitive, straight forward, no glitches when ordering. I didn't receive order confirmation or tracking at first, but I emailed customer service after a few days and within a few minutes they responded with my tracking info, so I was very happy. The quality of the pants is fantastic.

Date of experience: January 20, 2022
New York
1 review
0 helpful votes
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Never been unhappy with a purchase so far. Vampire Freaks sells alternative clothing that really fit my style and that you can't find too many other places.

Date of experience: January 20, 2022
California
1 review
0 helpful votes
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So far it has been great!
January 20, 2022

So far it has been great! I have never ordered from here before but the actual checking out was very hassle free, order arrived quicker than I expected to be honest!

Date of experience: January 20, 2022
Canada
1 review
0 helpful votes
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Everything was great but the fact i had to pay over 100 $CAN for it to cross from the USA to Canada with UPS

Date of experience: January 19, 2022
Illinois
1 review
0 helpful votes
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Very quick shipping!
January 20, 2022

Very quick shipping! Great packaging and I get extra cute stickers and pin.

Date of experience: January 19, 2022
Illinois
1 review
0 helpful votes
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Initial issue with shipping tracking but customer service worked it out, thank you

Date of experience: January 19, 2022
Texas
1 review
0 helpful votes
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Very nice and a lot of nice stuff I can't wait to order more stuff soon :)

Date of experience: January 19, 2022
New York
1 review
0 helpful votes
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Yay!
January 19, 2022

Yay! Darkness. Total, black, all-encompassing darkness.

Date of experience: January 19, 2022