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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything went well with my purchase, had a little issue with delivery due to postoffice issue not the store but very pleased with my purchase
Quick and easy and got my package with no damages. And just waiting for another payday to get more
I love your site. It's amazing great styles and actually in my size!
My order came as pictured and in perfect condition
It was simple and easy. Since I ordered through shop. The order was also delivered surprisingly fast
Stuff came in fast, and fit perfectly. They followed up to make sure I recieved my order. Will def buy again
Love my item and it was delivered quickly! Thank you
First time buyer on this site. So far so good. Shipping was faster than expected.
I loved it! It was cool and it was what I expected probably even better than what I expected!
Very happy with the shirts! Needed a smaller size because I like the mens style of t-shirts. Shipping was pretty quick, and I loved the little stickers that came with my shirts.
I'm hoping the shirt is great quality, and hope it fits good. Shipping is a bit expensive, but waiting to see if it's worth it.
Great service! Super quick shipping! The wallet I bought was exactly like what was shown. Great quality!
Yay, I'm drinking more water than ever before. I could float away with happiness for my cup
Great products and a wide variety. Site is very easy to navigate and the shipping was quick. The item I ordered the umbrella was well packaged.
I love shopping with you guys! There is always something pretty that catches my eye!
I'm loving this site for my decorating needs!
I love shopping with the Freaks! Waiting for orders to arrive is excruciating!
I love your products! A bit pricey so I have to stick to sales, but it's worth it!
The pants looked just like the picture. I ordered a size up and they were big. My mother in law altered them for me. Otherwise over all happy. Will shop here again!
Was very impressed with the quality of the products. The stuffed animals are made very well and don't feel cheap at all. The "cushions" are almost like flatter stuffed animals. Absolutely LOVE and ADORE mine. I could go on and on about how amazing their products are but I won't. If you debating if what ever you want to buy is actually going to be worth the money, the answer is YES!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

