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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I loved all my items. The sunglasses are both awesome. My umbrella is exactly what I want. Accessories were all super cute. Thank you
'Twas a great "experience" very much appreciated my order getting there on time
The 3 shirt mystery box was awesome. I loved all the designs I got. The only thing I would say is the shirts are really thin. But I like that personally!
I love this site! So much variety and top notch brands. Site is best to navigate without stupid postbacks.
Always wanted to get something from them but did not have budget. Finally i got some extra income and decided too try
Great will be returning customer. Quick shipping good prices
It was awesome, I felt like it was delivered really quickly.
Product was nothing what i thought it would be, i thoughts the bunny ears were long and they ended up being more of a "to cute" factor than the sexy cute one i was aiming for with my purchase
The coffin shelves i ordered were a bit crooked but still cute.
It's was good the shirt fitted and everything I can't wait too wear with my other clothes
Overall good experience. The shirts and stickers I've gotten are very good, the shirts are super comfy and the stickers are a good size and stick well. The only issue I had was that the 'thank you' card in one of my orders was bent and the packaging looked like a dog had gotten to it, but I'm more likely to blame the mail carrier than the brand.
Honestly with how legit the products looked I expected the shipped to take pretty long but it only took about 4 days! The dye that was recently on sale is also extremely good. The color is very vibrant and it fades very natural. The stickers they send with every delivery are sick and they always have new products and discount codes. So if ur some kid trying to be emo this is your place!
VF never fails to satisfy with it's products. I love this online store, they have something for literally anyone.
The straps on the mask are way too short but it will be an easy fix for me
Great I love the selection and all the little extras
Great, arrived quickly! I love VF, will always buy from you
I loved my anubis plush. He is just like the picture plus I absolutely loved the packaging it came with and the free stickers/art. I can't wait to order from you again.
I need to exchange my order and I emailed them and I haven't heard back from them.
Super cute earrings! Didn't realize the cat ear was pierced as well!
Shipping was faster than I expected and the product was exactly what I wanted
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

