On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I just love the selection and products. In like how they constantly add new designs and items.
Absolutely phenomenal, very easy to use, great photos, and lots of items.
Pretty simple, no issues. Shipping was incredibly fast, selection was pretty good although they were out of stock for a lot of sizes. Thankfully they had a size close to mine in stock, and I like that they have a decent range of larger-than-small sizes
Really good service and the delivery is fast!
I do enjoy the options and many things on that site!
Arrival and quality of these products are superb!
So far I received really cool and wonderful products from them
I LOVE my sunglasses. Good quality! I will definitely order from Vampire freaks again!
Shipping was fast! I enjoyed the products thoroughly they were a gift for me and my boyfriend
I ordered the fingerless gloves for my tiny human that has taken an interest in a more alternative style, he said he loves them
I would purchase more from this site in the future, without a doubt.
Excellent service and fast shipping/delivery
10/10 experience
It was fine. I am pleased. Please stop pestering me to review things.
Vampirefreaks had great products at amazing prices and the shipping was very fast and was really excited to get free pens and stickers along with my order I will be buying from Vampirefreaks again.
Shipping was faster than expected. All my items fit great
Experience was good. Has a wide selection, a bit on the pricey side but that's to be expected of a specialty clothing shop.
Easy and convenient. Birthday gift for friend who loved it.
Very cool products, quick delivery, and good quality!
It was pretty easy and honestly super fast doing the whole process sometimes you never know when you will be getting your stuff with other businesses
Very easy online shopping. They also have a great variety of products to choose from.
Very easy to look for exactly what i wanted! The items on this site are so cute
Great quality! Very happy with my items and the shipping.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members