On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Sizing was a bit big I chose but making it work by using the added cords and a belt supplied with the pants
Site is easy to navigate, clothes are cute, shipping is reasonable.
The shirts I got from here that were in the 3 t shirts mystery pack got me a lot of compliments, so that's always nice. Even directed a few people to the site since the selections are so cool.
Amazing shipping and delivery process, will definitely buy from this store again!
Like the product so far. This is my first order. This order is a gift for my best friend. Super fast shipping and great quality product. I will definitely be ordering again. Thanks so much!
Great, no problems. Cute shelves, will order again
The size chart for the cotton and fishnet top wasnt quite on point
Thank you for the quality order. I will recommend you to my friends.
Easy to order and the item is good quality I will definitely shop here again
My son ordered gloves he has been wanting for a long time. He is very satisfied!
Good experience & I would definitely recommend 2 others
I had a great experience shopping with VampireFreaks; my order shipped quickly, arrived on time and everything was as described. They even included some stickers, a pen and a button.
It was fantastic the sizing is really small for most things but larger sizes are available
I do like the pants but I should have bought the next size up!
Great products, fast shipping and they even include little goodies with your order
Website works well. It was easy to order online as the website had a good layout. The shipping was fast.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members