On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast and easy and perfect timing for shipping. Order was handled very well
Great from start to finish. Love the whole catalog
I got a grab bag of t shirts for my daughter and she was absolutely thrilled! This is my second order and both of them completely exceed my expectations!
Always delivered in a timely manner. Quality products.
Great stuff. Love the material of the shirts that were sent
Quick notifications and glad to be supporting an independent business.
………………………………………………………………………………………………………………………………..
My experience was great! They shipped quickly and kept me updated on my order.
Found what I wanted. Loved all the products. Clicked purchase…. Product arrived…
I ended up ordering the wrong size and style & I'm so sketched about returns for small business, but customer service is a 10/10 answered everything and anything I needed, and have order number confirmation. Did I mention their plus size is actually plus sized?
Love it! The size to the material! Everything is perfect thank you
Loved the quality, neat way to gothic uta few things around the house
Amazing customer service & support. Needed to make an exchange for a different style of the same design & was able to complete the request with ease. The product itself is high quality & absolutely love the design! Highly recommended!
The site was easy to use. The mugs were packed carefully and the glazing etc was well done on both cups. The cups came in a timely fashion.
I am absolutely spooked by how well the customer service is and follow ups to see if I had received my order. Delightfully content with my purchase of your drip items!
This was one of the most painless online clothes orders I have made, and the plus size items actually fit well on the first try.
The Hellraiser pants fit perfectly and the quality is excellent. The Zombie Hoodie was good but too small I wear large T shirts and ordered a L/XL. I'm sure the 2X/3X will fit well.
Good experience fast shipping. No complaints I already have a second order on its way.
Incredibly fast shipping and delivery! I greatly appreciate that they have protection with their orders too!
My experience was very good, staff was quick to respond when my umbrella came damaged. They exchanged it quickly. I love my new bat pagoda umbrella
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members