Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Straight forward. Easy shopping experience.
Fifty characters seems silly for a review. Look. You click buy. It arrives in the mail. It ain't rocket science.
I don't undestood the wrong communicationI don't undestood the wrong communicationI don't undestood the wrong communication
I'm so happy with my items, u chose Vampire Freaks because i like your range of clothing, houseware, comfort items (stuffies) the Vampire Freaks aesthetic is something i love definitely coming back for my next order soon
Love shopping this site, always able to find cool unique products
Great experience, received exactly what I ordered, quickly. The shirts are very comfortable and the printing is high quality on all the shirts. Very satisfied with my purchase.
My experience was amazing and I willbe purchasing again and recommending to friends n family! The deals were killer and the quality blood worthy! Thank you so much vampire freaks
I order and got my bag a couple days later. It was pretty fast and easy
Great quality and fast shipping. Never disappointed
I had a deadline for the backpack to arrived, so I contacted them about it. They were super fast to reply and very helpful. It arrived super quick and I'm in love with the backpack! It's super cute!
The packages always arrive quickly and securely. The products never fail to impress, they're comfortable and well made
I love VampireFreaks! They have such a variety of offerings at a budget friendly price. Each item in my order arrived exactly as expected, packaged carefully, and arrived in a reasonable amount of time. I have certainly become a repeat customer.
Amazing, wonderful, and excellent. No issues what so ever. Shipping was pretty fast. Communication was also on point.
All is good thanks. Everything arrived very quickly.
The variety of items that you carry are wonderful and the speediness of the delivery was phenomenal.
Loved the website and my items! They shipped very quickly and the prices were fair.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

