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VampireFreaks

vampirefreaks.com
goth, grunge & punk, casual, swimwear men, womenAge 19-25, 26-45
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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.


vampirefreaks.com
+1 917-819-6008
US
Founded in 1999
Clothing item from VampireFreaksFashion apparel by VampireFreaksMerchandise from VampireFreaks clothing lineVampireFreaks fashion product

Business Highlights

General

Year Founded: 1999
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.33 - $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: all returns and exchanges must have original tags / packaging and be in new condition
Return Cost: shipping fee, but free for exchanges or store credit

Sustainability

Recycling Program: no

Product

Style: goth, grunge & punk, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, phone
Support Phone: +1 917-819-6008
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, Amazon Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Sezzle

How would you rate VampireFreaks?
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VampireFreaks Reviews Summary

The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,102
value
285
shipping
286
quality
4,767
This company responds to reviews on average within 72 days

Instant Feedback

11,047 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Fast shipping, product as displayed everything in good condition

Date of experience: December 26, 2023
California
1 review
0 helpful votes
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I absolutely hate filling these stupid questionnaires out if you had done a bad job I would've let you know. Instead you ruined a perfectly good transaction with this dumb questionnaire.

Date of experience: December 26, 2023
Washington
1 review
0 helpful votes
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Tbh the designs on this website are incredible, and it was hard to pick just a few out for christmas presents. The black friday deals made everything soo worth it! But everything is still pretty fairly priced for the quality. All my items came true to size and i was very happy with the whole experience. I'll be shopping this site again for SURE

Date of experience: December 26, 2023
Illinois
1 review
0 helpful votes
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The product was amazing and was more then I actually expected it to be.

Date of experience: December 26, 2023
Georgia
1 review
0 helpful votes
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Fast shipping!
December 26, 2023

Fast shipping! And all the items I ordered were fabulous!

Date of experience: December 26, 2023
California
2 reviews
18 helpful votes
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The item was as described and pictured, shipping was quick, communication was spot on.

Date of experience: December 26, 2023
Oregon
1 review
0 helpful votes
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Ordered this skirt for my daughter and she absolutely loved it! It fits great and looks fantastic.

Date of experience: December 26, 2023
Texas
1 review
0 helpful votes
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Easy to navigate website, fast shipping, beautiful quality products

Date of experience: December 25, 2023
Texas
1 review
0 helpful votes
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I like the products
December 26, 2023

I like the products. Just wish there was a free shipping over a certain amount spent - there were several more items I would've bought.

Date of experience: December 25, 2023
Florida
1 review
0 helpful votes
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Merchandise is good quality and delivery was prompt
January 2, 2024
Updated review

Merchandise is good quality and delivery was prompt. Also used customer service for help and was pleased with the responses.

VampireFreaks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2023

Great merch
November 22, 2023
Previous review

Great merch

Date of experience: November 22, 2023
Texas
1 review
0 helpful votes
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It looks nice
December 25, 2023

It looks nice. Just personally I'm not big on demonic stuff so I wasn't huge on the grim reapers. The jacket fit but the shoulders are extremely sharp so it looks funny

Date of experience: December 25, 2023
South Carolina
1 review
0 helpful votes
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The vest was a Christmas gift and it is too small. I would like to send it back and exchange it for a 2XL. Is this doable?

Date of experience: December 25, 2023
Australia
1 review
0 helpful votes
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The parcel sending from vampire freaks was prompt however the delivery of the parcel once it reached Australia took much too long and was very hard to track and trace with local couriers - the product however was great once it did arrive

Date of experience: December 25, 2023
Arkansas
1 review
0 helpful votes
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The dress i ordered is beautiful, I got a discount because it was my first purchase from VampireFreaks, and I was able to stay updated on the status of my package through the delivery process

Date of experience: December 24, 2023
California
1 review
0 helpful votes
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Shipped quickly, easy shopping process, good quality merchandise

Date of experience: December 24, 2023
Louisiana
1 review
0 helpful votes
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My items came in a timely manner and are exactly what I ordered. They are gifts so I have not opened anything yet to see the final results but so far so good.

Date of experience: December 24, 2023
Maine
1 review
0 helpful votes
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Ordering was easy, and it arrived quickly. The sweatshirt was as nice as what was shown in the photos and the package included a couple of cool freebies.

Date of experience: December 24, 2023
Colorado
1 review
0 helpful votes
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Site was easy to navigate and order was easy to place...
December 24, 2023
Updated review

Site was easy to navigate and order was easy to place and track. Lots of selections and choices new merchandise comes through all the time which is cool.

Date of experience: December 24, 2023

Easy, quick, low hassle
February 17, 2022
Previous review

Easy, quick, low hassle

Date of experience: February 17, 2022
California
1 review
0 helpful votes
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I love shopping from vampire freaks, the sale prices...
December 24, 2023
Updated review

I love shopping from vampire freaks, the sale prices are decent, the clothes are cool, and the packages are always handled with care.

Date of experience: December 24, 2023

I vampire freaks
January 14, 2023
Previous review

I vampire freaks

Date of experience: January 13, 2023
Oklahoma
1 review
0 helpful votes
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Amazing and easy my wife is a huge fan of the products so it was a win win.

Date of experience: December 24, 2023