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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with what I bought! OMG the packaging is amazing too!
Shipping was super quick and love the size of the bag :) It fits my books and pencils very nicely.
Got my orders and they look absolutely stunning and amazing! So excited to try them out. Thank you so much.
I love spooky things and I needed new cloths so it was an obvious choice when I happened upon the shopping link. My only issue is all of the shirts seemed to shrink a size, I washed them according to the directions that came with them. But I will continue to lose weight and am not super worried, because I will wear them at some point. Otherwise, I'll gift them to a friend and buy new ones. But I have a wishlist that is over 100 items, so my hubby knows that Vampire Freaks is my new favorite store and I even found things that he loves. So I'm super stoked to do more shopping.
Very happy with this vendor and their products. Selection is good
Easy ordering, quick delivery. Very cute plush. The kitty comes with me everywhere
I got my wallet and purse together and I absolutely love them
Very positive experience! Will be ordering again in the future.
Excellent. Prompt shipping. Item was exactly as described.
All items came in a timely manner, good quality. Was very happy with the mystery pack of stickers
Fast shipping. Great products! Was exactly what I wanted. Will order again.
The delivery was fast, the skirt is beautiful, size was accurate, i love it
Wonderful. This outfit makes me feel like I am a thousand feet tall
VampireFreaks has been excellent, respectful, and professional. The products are satisfying and the delivery is way more enjoyable since packages are always decorated or styled in something awesome.
It was great all items are high quality and we got a bunch of gifts
I got the Gothic Grape hair dye. It's great, it's fun and thats why I got it. It actually smells like Grape too.
It's a beautiful necklace. I'm in love with there! I love that. It looks like a rosary with the spider.
I liked the pants but didnt realize i could get the cat bag so that sucks but the pants still look amazing
I ordered a water bottle for my birthday and I drink at least 64 ounces a day and this bottle is amazing~! My water stays cold all day, it's a beautiful image on the front (cat and ghost). I love this so much, it was pricey but worth it~!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

