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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love the pants and it was delivered quickly. Thank you. I will be ordering again!
Great quality & fast service! I was very surprised by how quickly my purse arrived! And the quality! 💜
The Skele-Axolotl was SO darn cute. I bought two and gave the extra to a family member. The items are always well made and every order I place, opening the box is like having the BEST holiday gift experience EACH time!
Love it, great customer service and easy to shop. I had fun opening up the products!
Great online shopping experience! Love my items! Good prices and everything came really quickly
Smooth dispatch and all, it's just that international shipping is SO expensive compared to almost every other online store. I can't afford to order from here again when the shipping is that price.
Very quick and efficient! Loved the quality and little goodies included.
It was fast, efficient, and gave realistic arrival dates..
These guys are awesome! Shirts are great! Definitely ordering again!
Was awesome product and service. Will be ordering again and will refer
I love Vampire Freaks and shop the store often! I love the variety, plus the prices are often reasonable.
Great product, fast shipping excellent follow up. Will order again and would recommend!
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

