On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shopping experience was great. However the boots were small. I wanted to exchange them for the next size up but it was unavailable, hence the return..
I loved my Demonias and they came in so fast! I will definitely be shopping here again <3
I ordered an umbrella online and it got to my home pretty quickly, but when I opened the package, the handle was broken.
Best customer service out there. No other company is as understanding for small hiccups then this one. Best friendliest workers by far.
All items arrived in a Timely fashion. No issues with shipping, in terms of damage.
I like the bikini bottoms but I don't have anything else to say
I got my order relatively quickly and love everything I ordered.
I like the unique designs they have for the merch they have. The prices are great.
I love my Vampire Freaks purchase! You Rock and so do I! Look forward to buying something cool from you again!
Packaging is always secure, my order always ships and arrives fairly quickly, and I always get a few free vampire freaks stickers, a rubber bracelet and their cute little syringe pens (I have a collection of all the different colors at this point). All my products have always been good quality too. All in all vampirefreaks is a great store that I would recommend and will continue to buy from! 💜
You have the best selection of clothes and accessories for vampire lovers like me.
The purse i got was so cute :) i love it. It got to my house quickly too! Will definitely order from this company again
I love my pens,sweatshirts and bags! I get a ton of compliments on them
I love everything I have bought!🖤 I get compliments on my hoodies!
Everything was great, I found what I needed via internet search that brought me to your site. I found another item I wanted. The shipping was fast, the products were as expected, but you keep sending me messages and I don't want to stay in touch. Please stop.
Everything arrived quickly and the products were adorable, and as described! I'll order from this site again!
I feel like it's a bit too pricey for the pants but they are of decent quality. Stitching is off in some places but they are somewhat minor. The pants still look great though.
Quick, Prompt, Delightful! I will definitely be recommending you guys!
Awesome as always, fast delivery and great products I love!
.great……………………………………………………………………………………………. ……………………….
I love everything I get from VF. Their customer support is also amazing, the exchange process was very simple and i received my replacement faster than i expected!
Accurate, well packaged, fast shipping. Seller communication was very good.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members