On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I received my item in a timely manner. You have been courteous.
It's been excellent. You are awesome and polite.
Thank you..
I ordered a zipper hoodie for my granddaughter and she loved it…. Will be making more purchases in the future
Quick shipping and I love the style and quality of their shirts.
Good experience. Great products always. Thanks for sending it quickly.
I was so excited to win one of their instagram giveaways! It came quick, and had a bunch of freebies along with it, and the shirt is super comfortable and fits true to size!
This store has so many unique designs and it can enhance you.
Shipping was timely outfit was close to as shown in pic and material felt nice. Very pleased
Came on time, looked exactly like pictures displayed, high quality, 10/10 I love!
Found exactly what I was looking for, good selection of spooky stuff
Great service and super fast delivery.
I wil for sure order again.
Can't complain one bit. Everything was amazing and I will be buying more goth $#*! from you.
Bought pants. Returned pants. Received smaller pants. Success.
Vampirefreaks never disappoints, great shipping and quality products, you cant go wrong
Fast shipping, amazing customer service, wanted the RIP to Shreds Fishnet Top finally got it in my size and ordered it fit perfectly
It was nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice
Great detail in the design, made well, and love the journal it's self
Fit was accurate, loved the postcard and stickers thanks, also love your videos
Bought the items as a gift for my wife, she loves them and they look great on her!
Super amazing products! Loved it. Shipping was fast too! I will for sure be buying again!
Great products and fast shipping! Great service, love it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members