Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So, so cute! Bought as a gift for my brother annd his wife and he loves it.
I'm very pleased with the tote bag that I purchased. Get a lot of compliments on it.
Kevin
I'm very pleased with the tote bag that I purchased. Get a lot of compliments on it.
Kevin
I got everything I ordered & received it pretty quickly. I'm happy with everything I got. The only thing I hoped was the big bat wing clip was bigger or it should've been stated that it was meant for thinner hair as I have super thick hair. I can only use it for 1 hair style.
I love everything you guys have! If I had more money I'd buy so much from you guys! The quality of the jackets I have bought are amazing! I have one and so does my daughter. She got the batty bat one and I got the wings! I wouldn't trade these for anything!
Vampire Freaks never disappoints. Ships ASAP arrives in not time, and comes with extra free goodies. Love it!
It was great,shipping was good and everything fits awesomeπ€π»π
My order shipped quickly and was received without incident.
Revived my order and absolutely love what I received in a mystery order. The sweater is without a doubt the best thing I could have gotten being Mothman.
The sizes are pretty spot on. Got xl-2xl stuff and it fit well. A little loose, but as a bigger girl I prefer that.
I love my new jacket! Didn't get the first one but customer service was quick to ship out another one shipping was fast, they jacket is so soft and very well made it's comfortable and fits perfectly! I ordered a 3x I'm already eyeballing the hell kitty zip hoodie!
The items i got were very good quality and i wear them fairly often and shipped quickly
We had originally ordered a pair of boots but it was missing a strap. You were able to send us a replacement, which I was very happy with. It didn't come on time for the event i wanted them for but I made it work.
Quick service. Nice products. One item was unavailable and customer service notified me right way asking if I would like an alternative product (of the perfume I had ordered). I did. And I was pleased with the exchange.
LOVEEEE the earrings i received! And the free stickers! I get compliments every time i wear them! Thank you so much for the incredible products, will absolutely be ordering again.
Excellent service! We also received a few freebies and they were cool!
Great and it was a Excellent experience π―π―π―π―π―π―π―π―π―π―π―π―π―
Very satisfied with everything, will continue to shop with this business.
π€π€π€π€π€π€π€π€π€π€π€π€π€π€ π―π―π―π―π―π―π―π―π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦π¦
Always quality and what I love... I recommend your company often
My son loved it! Arrived on time and was great! Would definitely buy from them again.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

