On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Pretty straight forward shopping. Checked what I wanted, chose my sized following the size chart and checked out. Shipping was simple and arrived on time. Will come back to order more
Shipping was fast! The item was better than described! I will definitely be ordering from VampireFreaks again!
It was great, it shipped very fast, I've had it for almost month now.
I had a great experience ordering from this site. Theyre reliable fast and just overall a great experience. I love their products
Everything looks great! Great prints and good quality! Excellent shipping! Love it!
:) I like the stickers and pen.
I don't have anything else to say.
Arrived in a timely manner and the product is even better than i could have xpected! The freebies are also the cutest <3
Always great service. I got just what i ordered in a timely fashion and i appreciated customer service follow up..
I ordered these decorations for the small tree I have at my work desk. They look lovely and compliment the tree so well.
Product arrived in time and I received updates along the way! The item was just as nice as expected, thank you!
The cloches are really good in term of quality, My only problem was the taxes because I live in Europe but it isn't VampireFreaks fault.
Love my new bag! So badass! Also just ordered matching wallet
There was a mystery bag that I had ordered and did not recieve a packing statement. Customer service was very helpful and I revieved my missing item. I definitely will continue to purchase items and highly recommend VampireFreaks. They have an amazing selection and reasonable prices. Thanks Again!🖤
Easy to find what I was looking for.
It was very easy to place my order and I received my item very quickly.
The most magical moment of my days. Love the quality. Thank you! 🖤
Everything was good and showed up. Definitely would order again.
Great service,fast shipping will order again. Why do I have to write a paragraph about my experience
One of my favorite stores! I love the selection and variety, and I always feel like I find something I'll enjoy.
Yeah. It was fine. I got my delivery. And I love the shirt. Thanks. Thanks a lot even. Emailing me over and over to ask if it was good for me too seems a little needy…
I had a very good experience. No problems whatsoever. It was exactly what I ordered. My order was packaged with care and I love the stickers included.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members