On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Loved what I ordered. Loved the extra stickers and stuff added. Thank you so much.
I received my order quickly and was quite happy with them. They seem to be made with quality, fishnets can be chinsey and these luckily are not. They fit perfectly. I'm absolutely happy with my purchase.
Easy to use. Found the perfect item for my daughter. A cat backpack... only issue. The darn thing needs an adapter.
Always love Vamp Freaks service! Quick and easy and responsive <3
Item was exactly as described. Perfect gift for my niece. Item arrived on time.
I am in love with the company and the employees. Everything I have ordered has come in no issues fits are perfect. And, any issues I have had have been resolved so quickly and easily
Easy ordering and shipping was great as well. They had the paper is needed. Unique
The joggers were very nice but a little too small for my daughter. The return process was very easy and it was replaced by a larger size. Customer service was very friendly and helpful. My daughter loves the joggers! Thank you.
My niecs loved everything! She's only 12 and her mom thought the hello kitty was a bit much for her but I'll be holding onto it until she's a little older! She's obsessed with the messenger bag
Well although I got my Order the Tracking on the Package can be more accurate. It said it was gonna be delivered on Christmas day but it being a holiday theres no way anyone would be working on deliveries. I got it the next day which is fine but would of liked it to have got here before Christmas day. But it worked out anyways.
That bag was perfect. Arrived on time for Christmas. My sister loved the bag. I will definitely be ordering again from VampireFreaks! Thank you so much.
Great quality products with a lot of variety. Quick and easy online transaction with fast shipping.
Will order again for sure. Love the beanie. Ladies at costco loved it and said it was the best hat they ever saw.
Great company to order from,the mystery t shirt bundles never disappoint and I get lots of compliments on the shirts I get and after ordering several bundles I've only received a few duplicates t shirts.fast shipping and quality product makes me a repeat and loyal customer
Great shopping experience and was shipped promptly. Will shop again
Great product. Efficient quick delivery. They were Christmas presents and my son loved them
For the most part, I really like these!:3 I feel really confident in them and the quality is decent enough, although the white pair already has loose threads but I think that is because I wore them a lot already.
It was great would without a doubt buy from again. Love my gloves!
Vampire Freaks is a creative outlet that puts work into every little detail. They're a good small business and offer decent products. Good service. I hope they grow just a little bit more and expand their item list, without losing their personableness.
My order arrived on time and was exactly as pictured. My mom loved it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members