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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My necklace showed up quickly and was just like the pictures
Products of high quality and comfort, great designs, and absolutely no issues with this companies services whatsoever in my experience.
Everything came in the promised delivery time, but the leggings I ordered were a little bit smaller than I thought. It's nit an issue, I wear them with a skirt
Awesome very good and fast I will order from this company again
Love the freaky colors. I had a challenging time finding a product like this, and my expectations were surpassed with your variety of shades. Bwhawhawhawha. That's ghoul speak for I love it, lol.
Foundation and powder are great but the foundation came without a tub to suck up the product so sometimes its hard to get anything out
Good. I ordered the item, got a notification from the delivery company about duties, paid them online, and got my package in a reasonable amount of time.
Easy exchange for a different size. Sweatshirt is excellent!
Received fairly soon with excellent packaging to prevent damage to my festival ticket. 👍
I love shopping with vampirefreaks. I always find something cool to buy. Shipping is super fast.
Got the Lucky t-shirt, quality of print is not as good as other items I have purchased from Vampire Freaks looks like an iron on defiantly not a screen print.
Unbroken, packed very well, came in time for my daughters birthday
Very epic very cool, my favorite bag now. I also got the figure for my boyfriend and I think he'll really like it as he likes space and stuff.:3
They had fast shipping and the items were exactly as what was pictured
Arrived on time and in good condition. The shorts are as good as I hoped
I ordered it and it showed up promptly. Shirt was nice.
In very happy with the pants I bought, I even got some extra stickers and bracelets from your own brand. Tho the shipping time was very long, it took almost 20 days to arrive while everything on your page said 5 days.
Got everything on time and it was great. Love you he stickers that came with the order
This dress is absolutely stunning! The lace on the sleeves, lace-up ties on the back, and the crushed velvet definitely is one of a kind. It compliments my inner Morticia, and has a very flattering fit. I highly recommend this dress đź–¤ It was a little tight on my bust, but other than that, it fits perfectly.
The merchandise is absolutely fantastic definitely will purchase again from this site
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

