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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bought it for my son for present. Love it! Great experience. Looking forward to buying more.
Fast delivery without customs duties, thank you very much.
Thank you! My mom loves your store! Purchased a gift for her and she loves it.
I love all of your designs this is by far my favorite website to buy from I'm a sucker for cute and creepy my wardrobe is filled with clothes from Vampire Freaks and I get so excited to receive the stickers those are really cool as well
Great quality and price. I would shop here again and again. A great shopping experience.
I love my new black and grey knitted dress. It's been perfect for these rainy days in Los Angeles. Great price, great product. I highly recommend shopping Vampire Freaks.
The experience was normal. I saw, I purchased, I waited and it was delivered on a timely manner.
Shirts were fantastic. Got the bundle surprise pack too.and it was all great stuff. Such good stuff, my boyfriend just ordered a bundle too!
Very fast shipping and great quality products, thank you very much
Honestly, I absolutely loved what I received. I was never really a fan of legwarmers before this, but they're now a major part of my wardrobe. I want to be more pairs in every single color.
I had a good experience. Everything arrived in a timely manner and all was good quality!
It was so easy to order and can order your size and it will fit perfectly
Everything was quick and easy. I cant speak on quality as I haven't road tested my items. I hope they stand the test of time. Thanks
Amazing packaging! And its so adorable too! They fit for only short people though, luckily im 5'2
The site was easy to navigate and the purse I bought is beautiful and light.
Fantastic! They fixed my order with no problems. I will be ordering again.
I bought the large Werewolf bust/head and I have to say the sculpt of this is really, really good. It is a great piece sitting on my table and it was a great price for what it is.
My only comment is the paintjob was a little off to me, a tad too much green for a wolf.
Shipping was super fast.
Loved the product and ability to use third party payment methods. Shipping was pretty fast
Great high quality item, fast shipping, good communication!
Love all of the items I recieved. I will definitely be placing another order once I have the finances to do so.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

