Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The blanket is amazing so soft and comfortable. I love and use it everyday
I got everything. Usually I get little extra stuff like button pins or bracelets and discount cards but everything arrived.
Great product and experience. A great company. I would recommend.
I paid extra for 2 day shipping I placed the order 26 Feb and didnt get it till 5 March
Quality was great. The mystery box didn't disappoint. The pint on the water bottle looks amazing
I love my new cloak. It's so beautiful and the quality of the materials is great.
I love Vampire Freaks. The transactions are easy, items are shipped out and delivered in a timely fashion. Everything arrives well packaged and there usually a few extra goodies included. My fridge is plastered with all the stickers I have received! The items themselves are exactly what is shown in the pictures. I can buy my gear in confidence knowing I am going to get exactly what I paid for.
Pants came well packaged. Very comfy and they look good! Will order from again.
Fast shipping, items as described, I absolutely love both products, I've been looking all over for white foundation but the only ones I've found around my area made my face burn and red, I love the white foundation from vampirefreaks because it's true to color and doesn't burn my face when I have it on like my previous foundations I've tried from the stores in my area, I will be buying more soon.
Great communication about my order. Arrived quickly. Product was exactly as advertised and is excellent quality and value.
All the clothing and boots on here are very good quality. I always get compliments. My shipment is always in solid packaging.
As always,it was a wonderfully spook-taculer experience! My delivery was speedy and prompt. I was kept informed of my delivery and when to expect my package. My package also arrived in perfect condition.
Service was remarkable. Customer care was very awesome. A great place to shop.
Cool products, prompt service. I bought a bat her pin for a friend's birthday and an air freshener for my husband.
Cute item for my daughter's 20th Birthday.
Very satisfying transaction.
Just as described, I definitely recommend the pawzuzu statues.
I love my purse and my hoodie. The purse is the right size for all my stuff m. The hoodie is very comfortable and and keeps me warm thank you!
Shipped fast, as described, wish the material was stretchy
Nice shirts. Nice deals. Nice shipping. Will be buying again for my son.
Easily trackable order. The purses are good quality, all of them true to size examples shown in pictures.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

