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VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
















The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to order. Hard to decide what I want to order due to the wide selections of products you offer. That's the main thing I like about your company, the wide selection of products. Plus, I'm glad I don't have to order from England all the time. Prices are reasonable. Love all the tops and t-shirts I've gotten. They are soft, a great brand, and the graphics are awesome,
Everything was nice and came fast and expedited I would definitely order from here again
I love how awesome the quality of the clothes are. VampireFreaks is an amazing site for everything that you could ever imagine needing for your freaky self
I'm obsessed with all things VampireFreaks! I usually get my stuff from Spencer's but wanted to come direct to the source. My only issue with my purchase was that the leggings are SO small. I wear a medium/large usually, but here I think I'm going to be in a 2xl. Disconcerting, to say the least, but everything else I've loved.
Drugs and guns drugs and guns guns and drugs drugs and guns drugs and guns
Very easy to browse site, lots of cute options. Shipping was very fast.
Love it. The stuff I ordered are super sturdy. I worried about that the most cause I'm kinda rough with my things. I love the designs you have. Thanks
Overall the experience has been pretty good! The ordering process was simple. The fact my shipping status didn't update for a few days and the company sent me an email saying they're keeping an eye out for it, all without me reaching out to them to ask, is going to be the reason why I will order from here again. The care they put into the business definitely shows!
Great shirts and awesome designs! I hate you have to have 50 characters in your review. Not good. Makes me not want to leave a review.
Super fast, amazing quality, cute design i love it!
Took a little longer than expected but everything is great quality
Sale page was fairly straightfoward, only comment I have was that the item I ordered showed another piece to be attached to it but I couldnt find it on the site
Amazing! I got my order in less than a 3 weeks (Which is a quick time compared to a lot of other alternative stores I shopped at) and I had no issues! Everything arrived in perfect condition.
Great item. Good shipping time. VF always has great communication.
Answer: Hey Nina, these boots are true to sizae, thank you!
Answer: The clothing is drastically smaller. I assume they only want children purchasing from them. I purchased a skirt that was supposed to be an adult XL and I measured it and found it's a medium and they refuse to return even though it's incorrectly labeled. Purchase at your own risk!

