On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Geode
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
VampireFreaks Reviews Summary
The company enjoys a strong reputation for high-quality products, timely deliveries, and a diverse selection that resonates well with customers. Many reviews highlight satisfaction with the unique items and the thoughtful inclusion of extras, such as stickers and bracelets, enhancing the shopping experience. However, some customers express concerns regarding slow shipping times and challenges with customer service communication, particularly related to returns and policy clarity. Overall, while the brand fosters a loyal customer base through quality and engagement, addressing service-related issues could further enhance their reputation and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Getting the order shipped took longer than I was expecting, but the actual shipping and tracking was good
Loved the company Shipping was fast and you carry wide selection of pants
Everything came in perfect condition and really good quality. :)
Crotch tore from pants first day. Told it was outside their return window. Cheap material and poorly designed stuff that doesn't hold up. Looks good, but poor quality. Company will not stand behind the warranty. Do not buy.
Easy to view the items in shop. They all grabbed my interest, if I could I would buy one of everything
Good! It went smoothly and I had no issues. It was packaged properly, arrived timely, and it was exactly what I ordered
Beautiful umbrella, it is very good quality and useful!
The selection is decent, wish they had more. The items are great. Delivery took longer than expected.
The item arrived quickly; its quality is good and detailed. I will be ordering more from them.
My experience with you guys is always outstanding. The clothes fit great and the material is not thick and the graphics are always amazing. I love it when you put just the right amount of red on the design. Just enough to make it pop. I especially love your werewolf designs. I'm a big werewolf lover.
Truly amazing. They were on top of and monitoring my shipment when it was stationary for awhile. Don't see that kind of service. Will be ordering again from them!
I had baught a mirror and loved the quality and detail of EVERYTHING in person. I lost the mirror so i returned IMMEDIATELY and baught another, strongly considering buying some bags too :)
You all have Great service. Speedy delivery and package with care.
Product arrived in a timely manner and the product is fantastic!
Lived the skull purse! Perfect size! Shipping was fast! I would highly recommend!
Good customer service. My purchase was delayed in shipping due to a weather emergency and customer service reached out to me to let me know it was delayed and that if it didn't move soon they would replace the item.
Awesome, can look for what I want while shopping, have so much stuff to look at
I always love the designs and the fabric! Well made and cute!
Very quick delivery and happy with items. Will definitely be shopping again!
I found a Gothic Victorian jacket which was exactly what I was looking for! It's well-made and so cute! The extra small fits me perfectly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members