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ValuePetSupplies

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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ValuePetSupplies Reviews Summary

ValuePetSupplies has a rating of 3.9 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValuePetSupplies most frequently mention customer service and free shipping. ValuePetSupplies ranks 18th among Pet Supply sites.

service
4
value
4
shipping
4
returns
2
quality
4

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Ohio
1 review
0 helpful votes
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Nice Find
May 3, 2020

I'm quite pleased with the prompt and careful delivery. Thank you for a quality product at a great price

Date of experience: May 2, 2020
Florida
1 review
0 helpful votes
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Bully sticks are too thin. Disappointed in the quality based on price of product for the quantity of 100 count. Definitely not at all what I expected! Big let down.

Date of experience: April 27, 2020
North Carolina
1 review
0 helpful votes
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CAT GRASS
April 25, 2020

ValuePet is the only place I can find the kind of cat grass my cats like and it is fast in getting to me.

Date of experience: April 25, 2020
Pennsylvania
1 review
0 helpful votes
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Speedy Delivery
April 21, 2020

Order a treat my 2 dogs love. Received it quickly and the dogs are happy. So many online shipments are taking forever these days.

Date of experience: April 20, 2020
Ohio
1 review
12 helpful votes
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I made a purchase that I would not need in the future, I called to cancel but it had already shipped. When I received the product I did ship it back with a note in it. I was surprised to get an e-mail from the company telling me that they received the product back and were crediting my account. I didn't have to track the shipment and confirm they received it back, I didn't have to ask for a refund, they just got it taken care of. I appreciate the way they do business.

Date of experience: April 10, 2020
New York
1 review
0 helpful votes
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Dog treats
April 7, 2020

I have ordered from Value Pet for years and always happy with their products and it's shipped very fast. I would highly recommended this site

Date of experience: April 7, 2020
Ohio
1 review
9 helpful votes
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Awesome!
March 30, 2020

What a great company to do business with. Even during this Coronavirus, I had 1200 XL Pee Pee pads delivered to a dog rescue in Texas and they were there within 48 hours. I was happily surprised. Great company.

Date of experience: March 28, 2020
Wisconsin
1 review
0 helpful votes
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Great Service
March 28, 2020

Thanks for the fast shipping. Great Price. Can't wait to try the Litter Genie.
Thanks again for the great service and great deal.

Date of experience: March 26, 2020
New York
1 review
0 helpful votes
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Very easy to order pads on line and they came very quickly! I have used Value Pet Supplies in the past and will continue to use them for my dog's needs.

Date of experience: March 19, 2020
Florida
1 review
0 helpful votes
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I have sent this in once so please do not keep sending. I got the order and it is better than some I ordered but not as good as the ones I used to get.

Date of experience: March 13, 2020
New York
1 review
0 helpful votes
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Great Site
March 13, 2020

Great site with good prices and easy to get free shipping. Also great customer service and they truly appreciate your business.

Date of experience: March 11, 2020
Florida
1 review
0 helpful votes
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I'm never disappointed when I order. The products are priced right and the quality is excellent. I've found no one beats their prices and I love free shipping.

Date of experience: January 27, 2020
North Carolina
1 review
0 helpful votes
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Excellent Product
January 28, 2020

We use these for out Shih Tzu boys and they work GREAT! We have been using them for about 3 years now and have absolutely been satisfied with every single order.

Date of experience: January 27, 2020
Georgia
1 review
10 helpful votes
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Great Service & Products
January 26, 2020

Wide choice of quality products and they are super fast with shipping. Nothing negative at all and I highly recommend looking around and make a purchase or two. You won't be disappointed! My dog loves the United States raised Cattle (and processed in the U.S.) Bully Sticks. They are low stinkers when chewed which is very nice for me!

Date of experience: January 25, 2020
Illinois
1 review
15 helpful votes
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The mail service you used (FEDEX) delivered the package to the wrong address. It was delivered to 539 S. 7th Ave instead of my address 539 S. 8th Ave. Thankfully a honest neighbor delivered the package to me later that evening. Not your fault. But in regards to the bully bones I ordered. I have ordered these many times in the past and this order for some reason has many bones that are flattened and not anywhere close to previous orders size wise. I was disappointed as the pups went through a flatten bone in like 10 minutes versus chewing on the round ones for upwards an hour.

Date of experience: January 23, 2020
Nevada
1 review
0 helpful votes
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I didn't see my order online so I emailed support. I got a response back the next morning! Of course, it was my error. Everything was fine! The shipping is fast and I love this company!

Date of experience: January 10, 2020
New York
1 review
8 helpful votes
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Excellent service
December 21, 2019

Fast shipping great quality pads. You get what you pay for! I been buying these pads for my dog for a few years now and I love them. I started off with the lowest quality ones and worked my way up to see which ones worked best with my dog. These pads don't allow the urine to seep through the pad and could take up over 8 urinations. Love em!

Date of experience: December 19, 2019
Pennsylvania
1 review
0 helpful votes
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Perfect PupPads
December 17, 2019

These pads are awesome. I use them on top of thicker pads and for some reason all 5 of my Yorkies use them to pee on!

Date of experience: December 16, 2019
Oregon
2 reviews
9 helpful votes
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Wonderful Pads!
December 15, 2019

Right size for my needs. Amazing value! Love, Love these pads! I will continue to buy these pads for my untrained poodle. Not her fault, I rescued an international students dog of 1-1/2 years old and never went outside! Sad but so glad for Value Pet pads, I don't know what I would do without them!

Date of experience: December 13, 2019
Florida
1 review
0 helpful votes
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Easy to use
October 30, 2019

It was delivered to my daughter's home, and was delivered on time... didn't see the product to give my opinion

Date of experience: October 28, 2019