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ValueMyStuff Reviews Summary
The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
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No research conducted, don't understand how to differentiate between items for value, when provided with facts they don't comprehend it. Will not give their name to stand behind their appraisal and their reputation, and they hire overseas staff as "appraisals"
Smooth process and quick response. Would recommend. I do feel like my item was undervalued however.
Very fast but I do not agree with the appraisal. This is third appraisal on this piece and it is very different than the rest. Thank you
Not sure-I have not received what I paid for. Ask me after the transaction.
Found the sight very easy to work through. Would recommend this service.
The ease of completing the form on line, the speed of the return of the valuation and the information it contained was very helpful.
It's been an easy process so far
I feel like the appraiser was knowledgeable
Placed an order to get an item apprasial within 48h.
This was 14 days ago and two additional mails to there support adress and no response at all.
This was my first experience using ValueMyStuff and I was very pleasantly surprised with the quality of the appraisal and excellent customer service. I'll be using them as my primary resource for appraising a variety of quality items in my home. Very highly recommend.
Great to find out more than I managed looking it up online. Helpful and a full description.
Superb evaluation and very professionally presented and documented. Thank you.
Very prompt and the appraisal was issued very nicely.
I will use them again.
I am very pleased with the ease of the website and the quick turnaround. This was for my personal knowledge and not for resale. I will definitely use this service again.
The staff were nice and accommodating. I got what I paid for. I did come to realize that I need a comprehensive valuation rather than a quick look.
Easy so far. But don't hesitate to contact me in case you need more time. I realize this is a bit of an odd lot. Thank you.
I needed to get an idea of the value of a decorative item. I was happy to give it away but wanted to be sure I wasn't giving away something of considerable value. It was very easy to enter a description and upload photos, and I had an answer in two days.
I feel ripped off. I had the same piece appraised in one hour for half the price.
Appraiser asked for additional photos and quickly made the appraisal.
Great service, easy to use the online service, affordable.
The assessment of my antique Chinese Wedding Cabinet was a few factual sentences with no interesting information about the piece. It was as if they were bored and uninterested in it and bypassed meaningful information such as its possible uses, the history of such items, province they were generally used in, meaning of the inscription and the use of the dragons, type of wood, etc. These are the details which give a piece more value and interest, not how much it's worth. They could have mentioned so much more, therefore I'm disappointed with the review.
I always appreciate the extra comments the appraiser provides regarding the item.
Your customer service is excellent. Ruth does an outstanding job and is a pleasure to work with. I also enjoy the comments from the valuation expert as they often provide details that I am not aware of.
From the business
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: [email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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