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The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
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The appraisal was very detailed, and I learned so much about my piece of furniture. Very professional and received a certificate. Love how the process was cost effective! Very easy - website and user friendly.
Bin mir nicht sicher wie weit, mein Autogramm getestet, geprüft und bewertet wurde. Wollte es danach in eine Auktion stellen lassen. Es wurde aber nicht akzeptiert, da nicht sicher gestellt werden konnte, ob es echt ist. Trotz euerm Zertifikat.
Appreciate the expertise in multiple areas. Fast, easy.
It entirely lived up to my expectations and provided exactly the service I required and as promptly as advertised.
Was not certain what to expect and i was pleased with quick turnaround and estimated value
I wish I could have got cut and clarity info, but It was done online, maybe that's why.
Easy to use. Rapid response to the request for valuation.
Many thanks, reasonably easy to use, but I had a couple of false starts.
Had two items appraised by this group. One was way higher than expected, while the other was much lower. However, their explanations were very thorough, realistic and made lots of sense.
I usually have no problems, and hope though that the pics i submit the appraiser sees in full dimensions and not little squares for no camera I have ever had takes anything but rectangles and the pics are focused for that format.
I am delighted to have this service and gradually with a little practice can find my way around the site and follow-up effectively. I am pleased I purchased a few extra credits a few years ago and also thus saved a few cents.
I have used this site over the years several times and look forward though to added info an appraiser can offer, not just a value. Luckily I was able to find how to view the compete dertificate once I knew how to get there on site...one can get a little lost on sites for there are changes over time and one is not in the know at first. Look forward to having more appraisals in future.
Was able to get through with my password and such this time easily and hope that the results I get have some informative elaboration and information as they used to years ago. Sometimes in recent appraisals I have been most disappointed by the lack of new and fuller information, but I value the expertise and convenience this site has offered me.
There seem to be changes but I manage to get through anyway...have not used for a while and hope this will work out for me properly this time.
A previous time I was most disappointed in the scanty information I received back, for they only repeated the information I submitted. Your people used to be more informative and thorough. This recent time I was pleased to discover the value but would have perhaps appreciated some more related information embellishment be offered.
Prompt and thorough, reasonable charges. Full explanation of how they reached their evaluation.
Fairly easy entry system, my rating will go up if the final service is quality.
I ordered a 24 hour evaluation. At about 40 hours, I didn't have it. When i reached out, I received a refund for the quick evaluation and an evaluation in about 30 minutes. I'm not sure that I can trust the evalution as it was done very quickly to avoid a refund for the standard 48 hour review.
The site is Simple to use. Swift response. Reasonably priced
I've had 5 or so appraisals and felt uneasy with the values I received. So I sent in a known artist signed painting to see what they did. It came back with a couple of hundred dollars value and said it was an unknown artist. I sent back a picture of my painting along with a sold painting on Invaluable showing the same artist signature that sold at auction for $12,000. No response yet, but these people don't know what they are doing. I would NOT recommend using this service for a true appraisal of your items.
So far it's been pretty easy. Hoping the rest goes as well.
The response was quick, thorough and professional. The reviewer explained the value of the piece, as well as some of its historical significance. Will definitely use them again!
Personerna vi hade kontakt med var Vänliga, tydliga, professionella i sitt bemötande.
Snabb återkoppling.
The gave me an appraisal of $550, several local gun dealers had already offered me in excess of $950! Obviously the gun dealers would want to sell it at a profit so I'm sure the real value is well more than double, probably triple what ValueMyStuff appraised it at. Apparently their appraisers are not familiar with older firearms
Answer: Hi. Thank you for your email. For evaluations, please see our appraisal services: https://www.valuemystuff.com/us/appraisal All the best,
Answer: Hi. Thank you for your email. For evaluations, please see our appraisal services: https://www.valuemystuff.com/us/appraisal All the best,
Answer: Thank you for your enquiry. As our reports are not signed, nor does the name of the specialist appear thereon, they are not considered suitable for tax purposes.
Answer: Hi Garry, I am sorry you are experiencing this issue. Please email us at [email protected] when this issue occurs together with a screenshot and we will help you further.
Answer: Hi Garry, I am sorry you are experiencing this issue. Please email us at [email protected] when this issue occurs together with a screenshot and we will help you further.
Answer: Thank you for your enquiry. We are indeed able to appraise your buffet and look forward to being of service to you. The VMS Team
Answer: Hello Kathleen, I am sorry you are experiencing these issues. If using our App please try using the internet App on your device instead, bypassing our App. That should facilitate matters. Please contact us on [email protected] for further assistance. Wishing you a pleasant weekend, ' Ruth
Answer: Hello Catherine, Thank you for your enquiry. You are able to view and download your reports by logging into your account. Alternatively please contact us at [email protected] and we will of course send you the report by email. We look forward to being of service to you. Wishing you a pleasant weekend, Ruth
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: [email protected]
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