Vacations To GoReviews 56

From the port we took a taxi to the park. $15 To and from each way. (not bad) We arrived at the park approx. 10 min. The dolphin we interacted with was awesome. Instructor and helper were great with our questions and such. The only thing we were disappointed with was the Pictures. They said we couldn't take pictures so they took the pictures and we would have to buy a package with the cheapest was $150. I asked if it was possible to buy only a couple and she said we would have to buy the package. As much as we paid for our excursion they should give you at least 1 picture with the price. We paid $89 each. If we wouldn't have bought the excursion and just went to the park it was $24 for the park and like $19 to do the dolphin encounter. Next time we will know!

You have to call the company's office to book which is not convenient: if you see a lower price during non business hours, you lost the deal. The price fluctuates during the day and night, I saw lower price after the office closed, then saw a much higher price in the morning when the office open. It is either a business strategy to attract potential buyers or just lie.

On 12/7/2022 I contacted VTG and requested a price for a balcony cabin on RCL. Departing on 3/6/2023.
An agent Ms. Caroline V... furnished me a quote of $934.00 for the cruise to include a balcony cabin.

I asked Ms. V... to furnish me with a list of cabins that were available? She then proceeded to send me a
Quote for $ 1889.90 for the same cruise, date, and cabin. An increase of $955.90 from her previous quote with out any explanation.

When I compared her quote of $1889.90 to a quote I received from RCL. I found a the price to be $672.00 less then price furnished by VTG.

It is obvious to my wife and I who have been on cruises in the double digits, the quality of service provided by VTG has digressed over the past few years.

In summation, I would advise any and all would be cruises to be cautious when dealing with VTG. At the very least, request a quote from the cruise line of interest prior to contacting VTG. At a minimum you will find the prices to be the same with the cruise line and of equal importance, avoid the problems I experienced with an unqualified agent.

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.

I've used vacations to go a few times to book interline cruise travel. I've had a couple instances where I needed to add something to my booking and their customer service and supervisors are unresponsive and hard to work with. On this booking I was never able to get them to assist. I will not book with them again.

Vacation to go review
First of all Stetson Ariola told me I could buy a protection in case I had to protect the trip. The day after I realized my daughter's passport was expired and I had to postponed it but of course I had to pay a fee on top of the difference and my trip in August started at $3500 to finish in March for $5500. He was very annoyed to change the vacation in another date. He also told me that only the most expensive room had internet. Then I checked in another vacations site and of course even the cheap one had internet. In December I was paralyzed and I could go there only with an elderly scooter. No problem with the airline but transportation was a big deal. I told Stetson immediately when I bought the scooter, he told me he will tell transportation and he will let me know. That was in January, he called me 2 days before the trip to tell me the transaction was $195 on top of the $140 I already paid, I had to pay it. Then it was time to leave, I was so exited to go in a 5 star resort, that maybe my expectation were to hight. Our plane was late and I had to call Stetson to tell the transport to wait for us. Just my luck he went in vacation the day before. I had to talk to someone else but she ensured me she will rich out to them to tell them to wait. Of course they didn't, so we were at the airport without a car. I had to rent a van for $140 that it is not the $195 I paid for it but I guess $55 was for vacation to go otherwise they don't make money. Arrived at the resort they didn't grid us as promised with a cocktail but I couldn't drink alcohol so I didn't care. The room was in decay, it looked like they didn't renovate it since they opened, rust everywhere broken parts broken bulbs, basically a mess. I went immediately to the reception and they told me they would fix everything. They did but 3 days after constant complain. Imagine my frustration, I was working with Wifi and I couldn't do my job, I lost a lot of money. Carley contacted me saying that she was very sorry but she had no control over the resort and suggested me to go to the concierge to complainant but I already did, so she had no other suggestions. She was nice finally someone who emailed me to see how my vacation was going. When we went back home Carley promise me I would get a refund if I could show them a receipt of the $140. I emailed it immediately and she disappeared. I thought that the Transportation was difficult to contact but after about 3 moths, Alan Fox the Executive Chairman of Vacations To Go sent me an email saying Carley was no longer working for them (a good one and they couldn't even keep her). After few weeks I received a $175 credit from American Airlines but with restrictions, I could spent this money only within a year, it could be used only on airplane tickets, it can not be combined with the value of an existing ticket to pay for a new ticket. Since I discover Vacation to go is not as cheap as the other company, I didn't pay attention to it and I had no intention to use it. When I contacted Alan Fox asking for the $140 refund and he answer that their policy doesn't allow them to give refunds but only credit and the $175 airline credit was my refund, the same airline that didn't charge me for the scooter…. I'm so upset, shop around before you buy a vacation package with this company I can guarantee the first site you look at with the same resort, same airplane and same transportation, it is at least $200 cheaper than vacation to go.

I booked an MSC cruise with VTG and paid for the cruise. Two weeks later the price of my cabin went down by over $1,000. I requested the adjustment in price or a shipboard credit to put me on par with passengers who received the lower price. VTG said MSC would not allow the price change. I called MSC and they told me that the price adjustment is up to the booking agent and had I booked directly with MSC they would honor the current price. So bottom line is that when booking a cruise, always deal directly with the cruise line as agents such as VTG are useless intermediaries.

They did absolutely NOTHING to advocate for me and my family on a recent cruise booking. Carnival Cruise Line cancelled our booking with NO NOTICE TO US 3 days before we were supposed to board. Vacations to Go kept telling us "unfortunately, there's nothing we can do." They didn't find us a comparable cruise on another line, help us get a refund, or ANYTHING! As if the total lack of help with this rotten situation wasn't bad enough, when we got on a 3 way call between us, vacations to go and Carnival to discuss the situation, our "travel agent" King Dorsey had the audacity to say to the carnival rep "hey, you cancelled these guys booking, but I still get my commission, right?" Classy, vacations to go! You really made us feel like you put your customers first! NOT! We'll never book through them again! A completely useless company.

Over 20 years I have purchased many cruise... All with no problems. Not sure why they don't have a better rating. I feel they have the biggest inventory and most of the time they have the best rates.

Read the cancellation policy before you confirm
You're going to lose your money
They will blame it on the cruise line

I just finished making a booking with VacationsToGo and the experience was great and I am very happy with the price. Thanks to an excellent agent called Dexter. He went out of his way and was a fantastic communicator. I have all the details for my cruise and a direct contact number if I need further help. GL

Very very unhappy with Vacations to GO, we had used their service on several cruises in the past, but this time they showed very unprofessional and dishonest behavior.

My wife and I made a reservation to travel from Venice to the Greek islands on a 7-day cruise on July 24th, 2021
First of all, we chose this cruise because in its itinerary they have Santorini, a place that my wife wanted to know for a very long time.
Logging into the cruise line web page, I realize that the itinerary was totally different, not Santorini at all, When I contacted the "Vacations to GO" agent, he only told me that in these times it was normal for cruise lines to change their itinerary, but that the good news was that I was going to have a better cabin.
After two days I received an email stating that this cruise was not accepting travelers from the United States, when entering the cruise line cruise again to look for information, it said very clear that after July 31,2021, they might start to receive passengers from the United States, (it is evident that these restrictions were already on place by the cruise line) but even so, "Vacations to Go" was still taking reservations, when contacting the agent "Vacations to Go" he suggested that I should cancel and that I would have a refund in 60 days.
How easy for "Vacations to Go", just cancel and that's it, and what about the international flights, hotel reservations, train tickets, and tours.
My suggestion and due to the bad experience is, never use "Vacatiosn to Go"

I have had several experiences with Vacations to Go over the years but am now having to follow the "Fool me once, shame on you; fool me twice, shame on me" rule. Most recently I have used an agent who generally provides good service to my younger family members - they have a great deal more money than I and purchase high-priced options that I cannot afford. I am finding it almost impossible to reach my travel adviser, and, when I do hear from her, she excuses her misinformation and delays with long sob stories about her personal family illnesses and other problems. Twice this year I have missed out on advertised great fares because she did not contact the cruise line for several days - and then she lied to me about it. One time I contacted a so-called "manager," who assured me his job was not to interfere with advisers. When COVID is sufficiently under control and we are all able to cruise again, I will go directly to the cruise line - a nightmare itself - or continue to search for a "bucket shop" from which I can get reliable information.

This company is a rip off Please do not book through this company! This company is not legitimate!

We booked a European trip on vacations to go website. We wanted to also, book personalized concierge services. Vacations to go contacted a third party that they use. I will not be booking any more cruises through vacations to go. We usually book 3-5 cruises a year on vacations to go. The concierge services that was provided was awful.The trip wax canceled due to the Covid 19. We are still having trouble getting our money back from the personalized services. If contacted them several times and each time they told us the check was in the mail. Three months later we still haven't received any such refund. In fact we were told they were taking $ 100.00 dollars per person would be deducted for an administrative fee. We will never book a trip through vacations to go. We will now book our cruises through cru con.

I sent 3 emails to Matthew Scharff at VTG about a travel insurance refund. He never responded to my emails.
We booked a cruise in January 2020 for a September 6,2020 cruise. In May my husband and I decided to cancel the cruise due to the Coronavirus. He did in fact send me an email about the refund for the cruise, which we received. He also wrote that he requested a refund from Generali travel insurance. When I called Generali a month later they said they never received a request from him. Thus the 3 emails asking him why he told me he sent a request but in actuality he never did.
I asked him to please email me and let me know the status of the situation. He never did.
Because of this I will NEVER use VTG again.

I was told I was getting a money refund for a canceled cruise. I called back two weeks later to get an update on the situation and found out my agent, who was actually my second agent because the first one was fired, was let go and she did not process my paperwork and I only could get cruise credit. My third agent Willie Hayes did nothing to help out the situation even though I had both a recorded phone call and email stating I was getting the money refund. Even if they respond to this email in some "complete made up story" do not believe them. I am doing you a favor by telling you please do not make the same mistake I did and use this company!

Do NOT waste your time. Only adds more stress. They'll take your reservation, make a mistake, and then leave you to fix it. Just cruised with 32 people and they put my husband and child in a different dining time. Didn't do anything about it! We had to spend the first hours onboard trying to fix the problem. Worst part is that I only found out from my aunt and NOT the travel agent. Received no communication from VTG, even when they promised I would get an update. And no follow up after either, making sure it all turned out ok. They washed their hands clean of us. Didn't even receive a small compensation or treat for the troubles despite a 32 person booking. Also did not put in the request for large tables despite 6 emails asking them to do so. Agent's response was just to be patient... but she never did anything. Royal Caribbean had not received any requests and we had to spend the first night in the dining room rearranging tables to fit us all. Vacations to Go shows complete lack of care, just want your money. Better off without them!