Vacasa

We gave used vacasa on several occasions and all went well. This time due to Covid 19 it's a different story. We live in the U. K. And are unable to travel due to government / airline restrictions. Vacasa have agreed to refund our large deposit, less a large booking fee! This was agreed with them two months ago. Needless to say we are still waiting. They are not answering our e-mails etc., Through no fault of our own we are being penalised by this company.

We booked a place in Colorado and paid just over $2000. Due to COVID they, I repeat THEY, cancelled our trip less than 5 days before we were set to go (Mother's Day and Anniversary weekend.) Was told we got "Vacasa Credit." Well, I don't need the f**king credit, I took my vacation THIS weekend. On hold for over two hours on the phone to be told I will not get my money back. Airlines gave me my money back but not these crooks.

To make it even better; I can use VACASA Credit to book another VACASA rip off. If I book a more affordable place THEY KEEP THE EXTRA! Of course, I can book a more expensive place and pay the difference. My wife lost her job due to COVID this trip was the silver lining to that. Now... we have squat. I hope Karma wrecks these people...

30 million people out of work, won't be booking anytime soon. The essential workers who book with this company are being cheated, misled, and robbed. Who do they think will be left and like their policy?
I am amazed at how many employees this company has without a conscience. How do they sleep at night knowing how guests are cheated while reputable companies are giving refunds.
Their policy is a moving target to accomplish the goal, get your money.
My 40th anniversary plans were delayed waiting for online rentals to open. The stated date was May 1, so I booked on April 26. An email was sent on April 30 that the company canceled my trip and offered a gift card for future trip. When I complained they stated no refund as "out of our control, its a national emergency".
How can they offer, take money if its a national emergency? They should be shut down too. The owner of condo is an investment company from Destin area. Did they get funds? Doubt it.
My anniversary plans were ruined, my money gone. Why would I trust them for any future trips?
The BBB has multiple complaints, social media has complaints, the CC companies side with them, the state government allow this travesty with no regard for consumers.
Its shameful that no one cares.

NEVER RENT ANYTHING THROUGH VACASA---THEY USED THE INTERNATIONAL COVID-19 PANDEMIC TO TAKE ADVANTAGE OF THEIR CUSTOMERS.

They took advantage of the COVID-19 outbreak and stole $630 from us. My husband and I had a ski trip planned to Park City, UT for the 22nd-25th of March. We had rented a condo through Vacasa at the base of the resort, and on March 17th, Vail Resorts (owners of Park City) announced that they would be closing all resorts for the rest of the season because of the COVID outbreak. The very same day, we sent a message to Vacasa explaining what happened and requesting a refund since we were not able to go on our trip. THEY SAID NO.

"We can transfer your stay to an alternate location or offer you a future stay credit. If you choose the credit, you will have six months to select new dates that are no more than twelve months out from your original reservation dates. If the new dates cost more, you will be asked to pay the additional cost difference, however, no refund is granted if the new dates cost less."

Seriously? Literally every other hotel, vacation rental, and short-term rental chain IN AMERICA changed their cancellation policies because of COVID and offered full refunds. My husband and I own an Airbnb, and we also had EVERY booking scheduled with us canceled. Neither us or Airbnb saw a penny of profit and all our guests got their full amount paid refunded. In addition, Vacasa says that the credit must be booked within 6 months, and used within a year - no one knows how this pandemic is going to pan out long term---how can we possibly plan for a vacation like this?

We called Vacasa twice - both people we talked to were EXTREMELY rude and condescending and would not help with anything. We contacted our credit card company and tried to dispute the charge since WE DID NOT USE VACASA'S SERVICES, and Vacasa responded to the dispute with: now that you tried to dispute this charge, we've decided to not only not give you a penny back, but we will now remove our "gracious" offer of a future stay credit with us. WTH?!?! They can't change their COVID cancellation policy, just for us, just because we tried to get our money back!

We are not alone. They have screwed THOUSANDS of people out of tens (hundreds?!?) of THOUSANDS of dollars due to the COVID crisis - Look at the recent reviews on TrustPilot, the Better Business Bureau, Google Maps, and Yelp. They have disabled reviews on Facebook. For people who are trying to cancel their bookings at least 30 days out Vacasa is "refunding" their nightly charges but KEEPING THE BOOKING FEES---which add up to hundreds of dollars per booking!

This company needs to own up to what they've done and deal with the fallout of the COVID-19 pandemic LIKE EVERY OTHER PERSON AND COMPANY IN AMERICA IS DOING.

My experience with Vacasa is that they are an extremely unethical and predatory business. In addition to the class action lawsuit that homeowners took against them, they have been taking advantage of customers during the pandemic. They cancelled a reservation I had with them but will not refund the money and will only give a future stay credit. They knew at the time of my booking that they would have cancel on me due to a municipal order prohibiting short term rentals, but proceeded with the booking so they could secure my money before cancelling. This is predatory business behavior and it's inexcusable to take advantage of customers in the midst of a pandemic. Anyone considering booking with Vacasa should reconsider, they really are a terrible, unethical company that only cares about their bottom line.

They are extorting homeowners and travellers and not refunding money due to Covid-19 even with the governor's orders to shelter in place. They are "managing" our home, we have only lost money with them and now have no bookings for March-June and they are demanding to be bought out of reservations for July and August that will be cancelled as well! They lied to me about cancelling the contract. They contract also states that it can be dissolved if something happens outside the owner's control. A PANDEMIC IS OUTSIDE OF OUR CONTROL. Horrible experience beginning to end and I hope they get slammed with another giant class-action lawsuit.

Never get involved with this company. They are crooks for both customers and homeowners. Once homeowners sign the vacation rental management agreement, you can never terminate the contract even after you sell your property. New owner is obliged to use Vacasa and let them manage until the last date of all future reservations at the time of you notified them to terminate. If you don't honor to them, you are obliged to pay the total of all future nightly rents, even Vacasa received only deposit at that time.
I was deceived by a sales rep saying the contract can be terminated any time. The contract says the word "honor" the reservation, very vague and misleading. The above matter was not specifically written.
Their maintenance service was awful. We found broken door, walls, and light fixture keeping the room dark not changing the total 11 light bulbs at one time. I was surprised the customer didn't complain it? Obviously, they neglected the maintenance.
For the customers, they never return the money for cancellations. They only credit it for future use. You can find many customer complaints with Vacasa in many sites.

This company is a SCAM!
This company is a SCAM! I booked a reservation in early March which this company cancelled due to Covid-19. Instead of refunding our money like most respectable booking companies would do they refused this and forced us to use a credit for a future stay that expires in September. I have went back and forth with them several times and even though they cancelled due to the Pandemic their lack of morals keeps our money in their pocket.

I booked a trip to Seaside, FL on March 8,2020, for travel April 6-12. I notified Vacasa on March 20 that I would like to cancel, due to the beach closings because of Covid-19. Vacasa only offered to either give me a credit for a future stay or to receive a cancellation minus their booking fee, which was $400. I feel this is ridiculous considering the beaches are closed and the Governor asked travelers not to visit. As a business, they will receive credit from the Federal Government but are still willing to take money from customers who will not receive anything for our losses with greedy companies like Vacasa. I will never use this company again.

I booked a stay through VRBO. We have no flights to get to the location, which is in lock down anyway. VACASA states that a refund is only issued before 30 days prior to the stay, but they don't state this through VRBO. They have offered a credit, but we live abroad and do not want a credit. At times of crisis, companies have the chance to show their true colors and really build loyalty and happiness. Instead of showing caring, VACASA has chosen greed over keeping customers happy. You have a chance to change your policy and look after people at a time of need. Please consider doing this before no one uses your company ever again. Society is not interested in excuses and company policies at a time when we should be looking after each other and when people are desperately in need of money.

Please do not book with Vacasa. They are thieves! Reputable companies are giving full refunds when requested for cancellations due to COVID-19. Vacasa is holding to their no refund for booking fees and I have lost over $900. A credit That must be booked in 6 months does me no good in these uncertain times. Extremely unhappy and will never use again. They were referred to me by a friend who booked a Vacasa house through Booking.com and she got 100% of her money back.

Reservation #3E2N-C496
I participate with Washington State Fallen Heros in annual parades with a vehicle that honors my boy a Green Beret ODA5331, Medic, SGT 1st Class Joey Chavez fallen hero in 2018' due to the virus the parades were cancelled.
No reply from vacasa after requesting a refund 45 days prior to arrival' another company I had a reservation with( boomer estates out of long beach) was very accommodating and gave me a full refund'
After numerous attempts via email and phone calls to vacasa with no response I choose to challange my charge from vacasa. Gold Star Dad, Anthony J Chavez

I would have put 0 stars but that was not an option. Same as many others we rented a vacation house in Fl through VRBO and we had to cancel due to COVID-19. We emailed Vacasa through the VRBO website and they emailed back saying we could change the location, receive a credit or receive a refund minus the booking fee. We emailed them back within 24 hours stating we wanted the refund minus the VRBO booking fee. No one will email us back now and that was a week ago. I called and after waiting on hold forever, they stated on the phone that they were no longer refunding any money and I could only get a credit. I explained that we had an email from them stating that we COULD receive a refund and that we had asked for one the same day it was offered to us. He said he would "try" to get someone to call me back. I filed a complaint with the Better Business Bureau and encourage others to do the same. Keep spreading the word about this shameful company. I will always check who the manager is on VRBO now and will never rent from vacasa again. VRBO should not allow them to rent through them anymore.

If I could give less than one star I would. Our travel agent booked a rental property for my family in New Smyrna beach in November 2019. The border to the USA is closed and all flights have been cancelled. Our travel agent tells us Vacasa will not refund us the cost (~$3500). Is Vacasa a reputable company? There are hundreds of thousands of people affected by this situation that will be losing their jobs, including my wife. Do they have any conscious or care how their policy of not refunding is affecting thousands of others. I hope they have a great day with all the money they are stealing from thousands of customers. DO NOT book a rental property thru Vacasa.