VacasaReviews 1,257

This is first time we rent with Vacasa. We had a great experience. Professional service. Exceed our expectations. Definitely use it again for future rental.

Wharf in Panama, horrible horrible! Cassandra is terrible, rude! Replace her! Not friendly at all.No

I'd like to warn anyone using Vacasa that the system is unstable and to double check everything not just during the booking process, but immediately afterwards as well. I know people have busy lives, but don't trust the system. When booking accommodations for 2022 in Vacasa system, I repeatedly chose dates for a unit for the end of January 2022. I booked through on November of 2021 and everything seemed correct. Then when I received my conifrmation, I simply filed it. A few weeks later, I received an email that my booking was coming up. I looked at the email and was shocked that it was less than 7 days away. I called and there was no way to cancel because it was less than 7 days away. I contacted Vacasa and there was no way to cancel as it was 6 days away. FYI - the resort was not even scheduled to be open.

As an Owner, Vacasa was an absolutely horrible company to do business with. They seem to be very top heavy on operations and mid to upper management while completely low balling the maintenance and property management side of the business where it counts the most-- cleaning crews and those who oversee them.
My husband and I used Vacasa to help manage our Sonoma County vacation rental and when they 1st took it on --we had a score of 4.9 on Airbnb but under their 'care' within 6 months--watched it fall to below 4.5. Despite their large upper management team, when it came to fixing the ongoing cleaning issues instead of problem solving towards a solution, they would gaslight and shift the blame on me for checking in on their cleaning and crew when I should have just trusted them and their 'professionalism". Even after the upper management was presented with the evidence (numerous occasions) on stained blankets and towels, missing shower curtain and dust ruffles, trash left out in front for days after chewed up by raccoons, they STILL protected and made excuses for the PM in charge.
After dumping Vacasa I was lucky to find a super competent local property manager -- we couldnt be happier and just wish I had known about her earlier.

We have been staying at the same property in Ocean City MD for years. We usually stay off season because rates are more reasonable. CB Vacations was taken over by Vacasa. Since we have to travel to the area in March next year and the unit that we rented this year had everything I need to bring my work with me, I inquired both online and via telephone about renting for 3 weeks in March of 2022. We were quoted an amount in the area of $5,500! This is 3 times what we usually spend for an off season rental. I understand that costs do increase over time but that is just over the top. And the unit is nice but not worth that kind of money anyway. I am sure they will find someone else to rent it to for those weeks. We decided to book elsewhere.

We wanted to use Vacasa to manage a vacation home. They responded immediately upon entering their website and set me up with a Google Meet, with a representative in the town of the vacation home. He was to answer all of our questions and give us a sales pitch. He never joined the Google Meet. The intake manager gave me his phone number. He never returned my call. I contacted the intake manager again and she never answered my call or my email. It cost us our vacation home, because now we could not rent it out without a property management company. If they would do what they say they do, they would have our business and we would have a vacation home. Such an incredible loss and disappointment.

Vacasa is a scam! The room I booked is not what they tried to put me in. I logged into their app to confirm my booking the week of arrival and found that the room I had booked 2 months prior was not the room they had waiting for me. I spent hours on the phone, waiting on hold, being transfered to managers, being promised they would get back to me etc.
They admitted to the false advertising but told me too bad on my refund. The day before we were set to check in a manager finally offered to relist the room to see if they could get it filled and reimburse for any days that they could fill. I had notified them 5 days prior and they should have taken action at that point when they had time to fill the room. They are horrible! If you value your sanity do not use them! I wasted days fighting them and sitting on hold with no resolution.

My family is heartbroken by the lack of care, professionalism, and any humanitarian concern for our recent nightmare of a stay. Not only was the place unlivable (collapsing celling, prescription pills on the floor, ground beef stuck to the kitchen, floors so dirty our shoes stuck to the floor) but the lack of customer service was even more horrific. We have been pleading and respectfully stating our case but Vacasa refuses to give us a full refund. The most heartbreaking aspect to our story is that were two separate prescription pills lying on the floor and our two small children easily could have consumed them and been in serious danger. The lack of cleanliness also is proof that Vacasa does not see Covid-19 as a valid concern in our world right now and that we could have easily contracted it by the lack of cleaning and care for the places they rent out. Please take extreme caution while considering your stay with this company. It is in my opinion that they TRULY DO NOT CARE ABOUT YOU OR YOUR SAFETY AND WELLBEING.

We rented a Smoky Mountains cabin through Vacasa it was perfect for me & my fiance. Vacasa was so helpful & had great communication with us. Definitely recommend!

I booked a golf trip to the Oregon Coast and unfortunately there is a Cyclone coming in right now. Vacasa has said sorry there is nothing they can do about it and they will not refund any money or provide any trip credit for future use. I will never book with them again.

For a $12k mansion rental for my daughter's wedding, it was very disappointing. The house was not maintained properly with broken screen doors and porch lights that didn't work. Dead animal smell upstairs and mold in the tile grout. There was an inch of dust on the fan blades and theater room tv didn't work. We paid over $1600 in fees for cleaning, etc. and we didn't receive a clean house ourselves!

I booked a hotel through booking.com, which apparently is affiliated with Vacasa. Didn't think much about it until the day of vacation, when I received a text from vacasa about additional fees tacked on by the hotel.
Apparently, the room I rented was owned by an individual who was renting it out through booking.com. The total price (or what was identified as the total price) seemed reasonable until I was informed that the hotel itself charged a number of fees, resulting in double the actual price.
When I reached out to booking.com, I was assured (in writing) that the total cost of the room was exactly what was listed on the website. However, that was not the case.
When I spoke to the manager of the hotel, he informed me that this has happened MULTIPLE times with both booking.com and vacasa.
Buyer beware.

Our son went out into the surf to rescue someone Friday afternoon, and it took a while for Hatteras Island Rescue to get there. After being in the water close to 45 minutes with this other guy, our son was pretty shaken up that afternoon. I asked if we could get a late checkout Saturday morning since Friday afternoon was awful- even an hour later would have helped. I was told no outright.

This is an update from the review I posted regarding Vacasa, from a property owners perspective. Within minutes (literally), of me posting the review about my one and only experience with Vacasa, I received multiple calls and emails from upper management and their team.

The regional manager listened carefully to my concerns and appeared to take a personal interest in what transpired. Our discussion focused on the fact that Vacasa has a long way to go in properly managing the higher income properties on Cape Cod.

Vacasa offered to refund all management fees for that specific booking. I appreciate that they offered the refund without hesitation.

I consider the matter resolved, though I would not use Vacasa to manage my property until they work out all the kinks in the Cape Cod region. They need to really focus on local management and having enough properly trained support staff.

The management act like a bunch of entitled children. Terrible communication. Very rude. Terrible management! Can't wait to end my contract with them.

Unbelievably terrible. Great communication to get to list my condo. Since then, I've had numerous complaints and issues and have called, emailed, texted over 2 dozen times without anyone getting back to me. My requests were made to the manager, the sales person, owner support, 2 admin personnel.
They also have made my condo invisible to people that are looking, they have entered the premises of guests unannounced, complaints from guests of cleanliness, communication, internet, but worst of all the communication is non existent.

I had a condo booked that the owner sold and VACASA took over. I received an email with a price for the unit but when I logged on, the price was higher. I asked to add travel insurance and was told that I could not have it because it was too close to the rental date - what? It was not my fault that the ownership changed. The "customer service" rep was unwilling to do anything to help the situation. I will never lease anything associated with VACASA. They successfully ruined my vacation that was 2 weeks away.