USvitalrecordsReviews 120

Dealing with this is a reminder to research a company before dealing with them and giving them your money. I ordered a birth certificate oct 2016... its march 2017 and have received nothing. They immediately took my money, said it didn't arrive due to more info needed. The info needed was provided, and still nothing. They do not respond to emails or call you back, and when you call customer service they don't connect you to anyone, only option is to leave a message for them to contact you back. They also make it clear when you call that they do not provide refunds, so you are just basically getting ripped off. If you need a birth certificate, don't use this company, just contact the state you need it from and save yourself time and lots of money. Very disappointed that this can happen!

These guys are not needed. They charge extra money for basically nothing. You could go to https://www.vitalchek.com/ and get this same service for less than half the cost. They charged my $59.87 to basically take my information and move it over to vitalcheck, who would have charged me what they charge either way, which was less that $50. So I paid over $100 to get something that should have cost $45-50. They did get my stuff forwarded quickly though, so good job there I guess.

So in response to your response usvitalrecords, I could buy into possibly being more secure than a government website, but I don't buy into you saying that you do this because "Our agents will contact the client in the event that the order is not compliant with government rules and regulations in order to prevent additional delays." I was contacted several times, but not by you, it was by vitalchek.com, who told me that the option I chose was going to get me a regular copy which I could basically do nothing with, which you guys didn't even bother to warn me about. You also sent my name forward with a wrong middle name, which I caught and had to amend. To be fair, the middle name error was a auto-correct on my end, but I'd expect that to be a red flag. Maybe Vitalcheck is more difficult to start through, but I really doubt it, their website is straightforward and easy to understand.

I ORDERED 2 Birth Certificates/ They kept erasing my middle name in ordering so, I hit submit more than once. At the end I realized the amount charged was about $500. I called and all of it was canceled except $119. Then I was told, more documentation needed to complete order with 2 days. I was on vacation and couldn't provide those papers. So, I canceled the order and was told, I'd be charged nothing. Well, now I was told- that was a 2nd company (was another $100.) and USVital wouldn't return any of my money. IT would of been $219. For 2 birth certificates! Beyond ridiculous! My bank tried to call, and no answer. They called me back, and said, they did their job and refused refund. They said, state canceled. Nothing was said about a 2nd company nor another fee! Especially another $100. I'm showing this to my bank for refund. Tell your banks, tell customers NOT TO USE THIS SITE!

I placed an order 4 weeks ago for my sons birth certificate, was charged just shy of $200 for something that I now know would have cost me $50 through my county. After numerous attempts to get info from this company I finally was able to get a hold of my local county via phone and discovered the order was never shipped and they claim they only have an order for ONE copy yet the receipt from USVitalRecords reflects that I ordered TWO copies and paid for overnight shipping which I still don't have a MONTH later! Nothing but a headache. Filing a claim with my bank.

I realize the print at the bottom of their website says no refunds but they didn't do anything! If you are trying to get a marriage certificate in the state of Utah just start calling county clerks. For $5.00 I got a certified copy mailed to me and it took me about 15 minutes on the phone. (I was married in one county but got the license in another. You need to get it from the county where you got the license and not where you were married.)

As most of you, I am trying to get a certified copy of my birth certificate. I emailed US Vital Records and received a phone number for California Dept. of Public Health *******684. It turns out that the US Vital Records is a third party and it sounds like I can go directly through (my birth state Dept of Public Health. The lady told me where to go on the website https://www.cdph.ca.gov/certlic/birthdeathmar/Pages/default.aspx. Keep in mind I was born in California. You need to find the site for your state. Submit the application, $25 payment and a self addressed stamped envelope. And gave me the address for the California office. I hope this was helpful. I'm hoping this company doesn't charge me because I did not move on to the next set of directions, mainly because I havn't received the next email. Ah it get confusing

I only chose one star because I had to select something in order to proceed. My son lost his birth certifictae. I placed an order on Wednesday afternoon. Son let me know he'd found the birth certificate Wednesday evening. Today is Monday and I've been calling/emailing since Thursday morning. Only received one email reply telling me to call the 800# that I'd been calling for days except they did provide me with an extension which only allows you to leave a message which no one responds to. Nothing was posted/pending to my account@ COB on Friday so they still could have canceled my order had they chosen to do so. The charges posted this morning so I know I'm screwed. What a scam. Should be illegal. They do nothing but direct you to the vital check website which you could have done yourself. I'll chalk this up to lesson learned & pay closer attention next time.