USvitalrecordsReviews 120

I ordered my marriage certificate from USVitalrecords.org on November 8th, 2018. In the confirmation email they stated that it would be 2-3 weeks, not including shipping time before I received my order. After 6 weeks I sent a message asking about my order and was told that the state of Tennessee received my order on November 25th and it would take 2-4 weeks, not including shipping time, to receive my order. Another 6 after the order was received by the state of Tennessee I inquired again on the status of my order. Four days later they respond that it is under investigation. That has been 11 days ago and I have heard nothing since. However, THEY WASTED NO TIME CHARGING MY CREDIT CARD $85! It has now been nearly 12 weeks since I placed my order. I could have driven to Tennessee and back for less and saved myself a lot of trouble.

Scammed & overcharged by US Vital Records Org for a free or low cost service provided by State Approved or Affiliated Agencies.Do your research with due diligence. Out $99.99 plus $12.00 for "rush" & never received requested original birth certificate until I contacted Department of Vital Records & Statistics for Pennsylvania. Copy was free for Military Service and only charged $10 fee and $18 UPS Overnight Signature Delivery. Never received certificate requested through US VITAL RECORDS ORG. They never answer phones at all(24 hours a day due to high call volume) & never RSVP to emails. You are on your own without advertised customer support!

I paid for 2 death certificates for genealogical documentation in the middle of June. My payments were negotiated via m credit card immediately. By the end of September, when no documents were sent, I called and I emailed, only to have no reply. When I called, I was on hold for over 45 minutes each time. When I emailed with order numbers (several times), I received no reply at all. My credit card company refunded my money, but would have preferred the death certificates. I ordered them through Archives.com and they were unable to contact the company, either.

Made it seem easy to just fill in the information online and pay and you get your birth certificate. WRONG. After almost 2 weeks had passed we got an email telling us we needed to submit some more information that the government required. And they told us we had to accomplish this within four days time! OR we would lose the money we had already paid, as it was non-refundable. We were not able to comply within that time-frame.
These people need to be investigated, and I plan on contacting every government representative I can think of, to have this looked into.
They (government) need to find a more reputable company to take care of their requests for government documents.
Right now, it's just one more scam.

Ask for a birth certificate and filled out the forms and charged to my credit card. Came back two weeks later and said the information they requested was not enough and needed a valid state license. Found this statement in our spam folder. Filled out the forms they needed for this request. They then proceeded to charge our credit card an addition processing fee since they had to process the form again. 5 weeks later still no birth certificate. A very clever ripoff company. Up to $120.00 in fees and no birth certificate. Got it thru our state site for $20.00. Save your money and try your state site first. I am contacting our state and federal representatives to do something about this type of company.

Be very careful when using this site. I had to prove how I got to the last name that I have in order to get my Star Drivers License. Since I have been married twice it required me to get two marriage certificates. This site charges $59.87 "administrative" fee before you even get started (which I did not see until the order was placed). By the time it was done they had charged me $82 to get the certificate. Use www.vitalcheck.com. Much cheaper.

I have written I think, 1 bad review before now in my life, but this crowd took about $425 from me. They have not sent my birth certificates, not contacted me, even provided a reference number. I have rung, left messages (no-one answers any phone number they provide). I have written on the "contact me" page. Not a word. Your choice, but I suggest you at least try ringing them before you use them and prove that I at least, am for real!

Please call the number on their website if you need proof. There are weirdly positive reviews on this site which leads me to believe they've either bottled or paid people to leave positive reviews for them. Check google reviews or the BBB for the real deal.

Went to order my bc. Got charged $70 for the privilege but at the time I'm thinking it's a normal rate. Fast forward 24 hours and I'm calling the PA board of health and they inform me that they don't actually operate through this 3rd party site at all. Well $#*! alright lemme go cancel. I call, after getting sent through the messaging system I find that EVERY SINGLE OPTION (random extensions, dialing 0, choosing any of the options they give you at the beginning of the call, or even just waiting on the line) drops you off at an answering machine that I'm 200% sure hasn't been checked since they started scamming people. Tbh I wish I'd done some research before I entered my info but I guess this is a learning opportunity. Either way I sleep easy envisioning terrible, painful things happening to the people running this scam. Please avoid. Save yourself some time and money.

Don't use this company and don't let the. Org designation fool you. Ordered over a month ago and still have not received it. Have called them over and over after the so-called 7 to 10 days after I ordered and paid $59.87. They finally called me back, 32 days after I ordered and paid. They said it was the states fault and that it would take another two weeks before they can have it to me. I made the mistake of using this so-called Official site and I would be remiss in not warning others about this company.

This company ropes you in by saying it is a 24 hour service. You don't get your document in 24 hours. You still wait 3-4 weeks. They wont refund your money either. On top of that they send your information to the same sight that is endorsed to use by the state.