USPassportOnlineReviews 69

Under step 2 we are told "After submitting your order, detailed instructions will be displayed and emailed to you on exactly what you need to send us". The detailed check list should have been presented at this point prior to taking my money. Once I looked at the check list, this became obvious that the process needed more steps than the standard State Department procedures. You have to do all of the same things that is required if you use the standard government procedure.

I indicated that I didn't have an itinerary in the required check box and it processed the payment anyway. Their checklist states that you need to send an itinerary, but you don't know that until you pay. The State Department doesn't require an itinerary.

Poor programming step on the website. It should have refused the payment and indicated that their company cannot process my request without having all of the documents. And what is the Authorization letter they need to process the paperwork?

The State Department warns of these companies and concludes"Customers utilizing courier companies who may call themselves "passport expeditors" do not receive their passport any faster than those applying directly at a passport agency".

Just got ripped off for $45.

They look like the government site I was on previous. I just needed to renew so I thought you could do it online. I had no idea how much it was to renew a passport so the $70 seemed good. After I went through their form, it just sent a copy to my email and said send it in and pay the passport fees. I thought I had did this. I could get the form for free anywhere and send in a check and photo myself for nothing. They let you think they were doing all that for you. I am glad my credit card company takes of fraud like this and will reimburse me. DO NOT USE THIS WEBSITE.

This website is a scam. They say they expedite but they don't. All you do is fill out the forms and then you have to do everything anyway. If you go to far they charge you 45.00 for doing nothing. After realizing this was a scam I submitted a letter to them within 5 minuted and they just don't care. There customer service is a joke. After submitting more than 4 emails they will not do anything so I will make it my business that no one else gets ripped off.

USPASSPORTONLINE SOUNDS LEGID, BUT TOTAL FARAUD! STAY AWAY!
This site is cheating. You will pay for nothing. After completing the form and paying directly to this site, you anyway have to go to the post office and send all the documents yourself and pay government fee in full. If you want to abandon this service you anyway will also pay $ 45 cancellation fee. They earn on confidence of people to the site name, but actually do nothing.

You can do the same exact thing by just going into a post office that accepts passport applications. Save the money and the stress and do not use this website! They scam you out of your money. They will not give you a refund, even if it is within 24 hours of your reservation. Luckily my credit card company cancelled things before it got too far. Thank goodness I didn't send in my picture, birth cert, etc! A passport is a big deal, don't try to rush things. I was able to speak to the supervisor and she began to raise her voice and yell at me when I was simply asking a question or 2 about their policy. Not a good way to run a business... I don't even think they're service is legit and within U.S. borders.

I am actually a travel writer. A friend of mine told me about this company and their charges. I told him to immediately call them back and cancel the order. That is where we learned of the $45 non-refund. I had him call the company and give them permission to speak to me. I told them who I was, what I did and that what exactly did they do to "earn" the $45 fee. I was told it was to "reserve" an expedited service and that this company is "licensed" by the Passport Office. I told him he was full of it, there is no such thing as "reserving" an expedited passport nor is any company "licensed" by the Dept. of State. I was told I did not know what I was talking about and was disconnected.

#1 Had my friend contact his credit card company to put in a dispute and stop payment.
#2 I explained to the credit card company the deceptive practices used by this company
#3 I assured all involved I would be writing about this company immediately.

This company offers a "service" that is simply a fools errand. They misrepresent themselves and flat out lie on who they are.