USPassportOnlineReviews 69

Check out all of the 1 star reviews and BBB Warning! The site appears like a government entity to make entering your personal information so easy! They immediately charge your card and you receive no confirmation email or instructions whatsoever. If you don't have anything better do than contact your bank and dispute charges and cancel and renew your debit card... this is the site for you.

Yes, it is a scam. No one answers the phone, which leads to some company not even called the same thing. No way in hell am I uploading more documents, I cannot believe I fell for this! I am no novice to scams. This is my fault for not going through the US government official site. I have disputed the charge as they ignored my email for a refund.

They are charging you to fill out the application online, nothing goes towards the cost of your passport. They ask personal information that would not be required by the government online, now having to watch to make sure my credit card and identity are not hacked/stolen. STAY AWAY FROM THIS WEBSITE!

LESSON LEARNED!

This is a scam. After paying the fee, I was concerned about the confirming email that provided instructions on how to register a complaint, and a link to their terms and conditions. They clearly anticipate complaints after fees are collected and it becomes clear what they do NOT provide. Also in reviewing the website, there is vebiage in tiny, tiny font that this is not a US website. They are intentionally misleading customers. Avoid!

This agency provided misleading information which has led to us quite possibly missing our flight deadline. We purchased an expedited passport service through them and while they provided an exhaustive checklist for us to follow, some of the key details were incorrect based on rejection from the US Post Office itself.

Staff is misinformed as to what actual requirements are and not only were we rejected by the Post Office but when we resolved the issue on our own, this agency sent back our documents to us instead of processing them because of a clerical error on their part. No apologies from them. They did offer us a refund (even though you lose money on the expedited shipping you have to pay yourself) so if you're interested in wasting a huge amount of time and money this is the agency for you.

To make matters worse, their attention to detail during support sessions while passing you from agent to agent is mind numbingly painful. My personal opinion is do not risk your trip - find another agency!

Would give 0 stars if possible. It's my own fault for not researching other reviews prior to paying

You can't download the documents. Site looks very legit so obviously they are talented crooks. Do not fall for this scam! I would give it a zero rating if that was an option.

I am not a novice to scams and this one got me. I forked over $70 to basically fill out a form online only to uncover it did not cover the cost of my new passport. Ridiculous!

SCAM! This website is the first to come up on google. I thought it was a Gov site and that I was renewing my passport book. They charge $70 just for their fee for basically printing off papers that you can get off the legit gov website for free. My bad for not looking more closely throughout their site before giving them my money! So now my passport cost me $180 instead of $110! Beyond frustrating!

Without paying attention, I thought I was filling out my govt form for renwal. There form collected my social security number, my parents, birth dates, names, places of birth, my passport number, my phone and email! At the end, when they give you a summary it states the fee is $70 for the application--guess what the govt application doesn't require this extensive personal info. I have just been a victim of a clever identity theft scheme, this is serious! I didn't pay, they have my data anyway. The form is cleverly interactive. And I will try to report them. Meanwhile, I will carefully watch my accounts. This was my bad. I should have stuck to the govt site. I know better.

I abandoned my application when I realized the the $39 fee was to low for a passport and card. I assumed that was just the fee for them to file it. I did all the work filling out the form. They 1st make it seem like you can download the form or fill it out online and download the the for and take it to your post office or wherever you want to file it.

Yes they do make it seem like a government site. When I saw they don't take AMEX that was also a clue for me.

Awful company. They allowed me to pay for expediting services I could not use until my trip was inside of 2 weeks. After I waited to submit my applications, after going to the courthouse, the agent had ZERO clue what she was doing. She misinformed me multiple times. Then she told me that she had mailed back my applications when she had not. By the time my trip was happening in 2 days she told me to rebook my travels and acted as if it was my fault. I asked to speak to a manager multiple times and was given the run around. Finally, I had to drive to Miami to get the passport done that day. All with no refund or no apology. Really poorly run outfit. STAY AWAY.