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We loaded a moving pod and everything did not fit. We were lucky to post on UShip and Steven responded that same day, he was in the area and could pick up that evening and deliver within our timeframe. He came a few hours later. Took around (17) items from CA on Tuesday and delivered them in Boise on Sunday. Excellent experience/service!
My shipper contacted me early in the process to verify pickup time and delivery. She was very conscientious and cared to make sure my furniture was delivered quickly and safely. The site was easy to navigate.
Super easy to use, wonderful communication with Val, the shipper, throughout the process from schedulng, pick up and delivery. Very professional.
We shipped a golf cart from NJ to FL. Upon arrival it was determined that the cart was about an inch or two too tall to fit into the trailer. At that point he could have just said it won't work. He was determined to help us out. Lowered the air in tires and removed the roof of the cart. We were able to get it into the trailer. He went above and beyond for us. If there is every anything we need or a family/friend needs to ship, he will be our first call.
I have used them twice, will not make that mistake a third time. First one had a damaged shipment. Second time, half the shipment was lost. First claim took 2 months, and they tried to underpay. Second claim has been three months, and they are refusing to pay what they owe. Beware that the "insurance" they now sell isn't technically insurance at all, but their own internal "assurance" program, and THEY decide what they will pay you.
We're sorry to hear about your experience and that you didn't reach a satisfactory protection plan resolution. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations arise.
It looks like you have already been in contact with our support team, but if you would like to discuss anything further or have any more questions, please call us at (800) 698-7447 or email our support team at [email protected].
Being made aware of situations like yours is essential to maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention.
The Good: Very good customer service. Timely follow up. Very helpful to individual needs and concerns.
The Bad:
I was advise of a price to pay and I sign a payment bill for less than I was quoted for. I was very happy and excited that I was saving a couple of dollars, instead I am told I have to pay the original amount I was quoted for and not the bill I signed for.
I was mad due to the lack of properly conveying the exact amount I was to paid. No fault of customer service, but I do hold accountable the people that are dealing with the account that handles the money.
As a customer the $ we spend for your services should be clear with no hidden costs. I was very disappointed. My personal view.
Overall the car I shipped got there in a timely manner and my daughter who received the car is very happy. AND that makes up for the bad experience with uShip.
Using the UShip system was straightforward and helped me to select the most economical freight option. I saved over $1000 relative to other options I researched. The process was easy and I was able to set up my pickup in a short time. It was relatively intuitive to figure out how to track shipping progress. My shipment arrived without issue.
Andrea in the office helped me work around Hurricane Idalia, and Patrick the driver had some real challenges with the marinas, but he and I got it sorted out and delivered/launched on time. Captain Kent- Indigo Dream Tours
Julyen responded right away to my post with a very fair price. Within 24 hours he had my item picked up in Atlanta and returned to me in Charlotte! Julyan was professional and pleasant the whole way through!
Had a rocking chair in NY I needed shipped to FL. After listing my product to be shipped, I received several bids and decided on Llyns LLC. We decided on a price, and Aaron took it from there. He text messaged me every step of the way, and delivered it to our house exactly as we agreed upon. He was a great guy to deal with, as was UShip. Will definitely use them again if needed and refer to our friends.
Hi Robert,
Thank you for the review! We're so glad to hear you had a great experience with the carrier you matched with on uShip. We look forward to working with you again in the future.
I have used UShip on three occasions to ship motorcycles and had a good experience each time. I will certainly use them again.
Excellent experience. I had a bid within an hour. The shipper was excellent and provided superior communications all the way through the process. Would use again.
The company was very impressive with all the communication I knew what to expect. Everything went smoothly and I recommend this company.
Seller and Transporter were great to work with. Coordinated everything with the seller before listing on U-Ship. No problems. Blanket Wrap Delivery of antique cabinet couldn't have been better.
Was very satisfied with the transport of my tractor across country. Very easy to use and view bids. Thank you
Chris did a great job! Even though my request was last minute, he came through. Everything arrived intact and on time. Very pleasant and polite demeanor.
I was expecting a lower price, but of all the choice I was able to pick the price and the time frame. Driver was courteous and helpful.
I had a 2022 KTM 890 adventure bike shipped 687 miles away. Not only it arrived on time but it was meticulously tied down and packed. Driver was extremely pleasant. Happy ending.
Very great service! Would use again. Kept me up to date all along the way. I even got the vehicle earlier! Highly recommend.
Too expensive. They collect on both sides of the trade. I'm going independent next time. Stop spamming people!
Hi Nathan,
Thank you for your feedback. Since we are an online marketplace that serves both shippers and carriers, all users are required to pay a service fee that goes towards maintaining our site so that we can continue to offer services like easy billing and member support services to all our users. UShip also allows service providers to discuss all costs associated with their bid, including uShip fees, before a price is agreed upon. Here is a bit more information about our service fees: https://help.uship.com/hc/en-us/articles/206462747-Fees-Service-Charges
Again, we do appreciate your feedback as we strive to make the service better for all of our users. If you would like to discuss any of this at length, please don’t hesitate to reach out to our support team directly at [email protected] or 1-800-698-7447.
Hi Lee,
Thank you for your review! We’re happy you are satisfied with your experience. We look forward to working with you again in the future.