PUMA US Customer Support Team
Bought a pair of Melo, MB.01 Be You Basketball Shoes a few months ago for my son. He just started wearing them the past month for his Basketball team. He only wears them indoors. The insoles are already tearing and a hole has formed in both pairs. The insoles are glued in so the can't be replace. He has been getting blisters from the holes being formed. These shoes have been worn less than 20 times. Sent multiple emails to customer service. Took 15 days to get a response that said, (Unfortunately, we can only accommodate for products that are deemed defective or damaged due to a manufacturing issue. We do not provide replacements or refunds for items that have experienced normal wear and tear that comes with frequent use or time. There are a lot of variables to take into consideration: How often the item is worn, how much pressure is applied to the front, side and or heel of the MB.01 Be You Basketball Shoes, as well as environmental factors that may affect the quality) I spent $135 on these shoes for my son and this seem ridiculous that at the least they send some new insoles. This is our first purchase with PUMA and will be our last. I will never order from your company again. Going back to NIKE for all our shoe purchases. I guess this is why PUMA can't compete with Nike. I have learned my lesson with my hard earned money wasted on your product.

Twice Puma sent me unsolicited coupons and twice I went shopping, made a selection, and then could not check out using the coupons. The first one was for 20% off and the second one was for 30% off - both times the item that I selected was at full price. Each time I was prevented from checking out using the coupon. After the second time, I decided to send a factual email detailing my exact experiences to their Customer Service. 6 days later I received the most infantile attempt at service (sic) that I have ever received - they stated that they were sorry that, "they were unable to meet (my) expectations with discounts" and that they would "refer it to the right department". Making offers and not honoring them is called, "Bait and Switch" and offering discounts and then not fulfilling them is, legally, failing to deliver. And then they will wonder why loyal customers go elsewhere and never return and bleat about how fickle the market is. I will not be wasting my time on their products ever again. What is amusing is seeing how much money they are still spending every day to push their products on my various e-feeds. It's a pity that all the efforts of so many people are undone by the few who abrogate their responsibilities.

I'm glad I found your store, I like that there are always new products and discounts. I love that.
If you are like me and like discounts then I recommend this store.

My package was prepared for shipment one day after my order was made, then a label was generated through fedex, then that tracking number sat idle for 6 days while my package covered in dust presumably in their loading dock. Only when I reached out to Puma through multiple emails and phone calls did they finally admit that it was there, then of course they took it back right away but then admitted again in another email, and then the package the following morning was finally picked up by FedEx. I said this was unacceptable and that I had to reach out and resolve the issue with my package as they originally tried to tell me that I was basically just being dramatic and that my package would arrive, I had to send them screenshots showing that the tracking number had no movement since the label was created at the facility where the order was fulfilled. They still will do nothing to compensate me as a customer for this b******* and therefore I will never ever buy from Puma online again. I will find it rather difficult to even buy from their stores to be honest. They value us exactly zero, and after multiple very professional and courteous emails having to resolve the package issue I can assure you of this. They never know what each other is doing and they do not follow the chain of emails or look at notes from a previous phone call. They are literally just playing you along during the call they do not care.

Bought my 1st pair of sneakers back in February. They were by far, the most comfortable sneaker I have ever owned, however, within 2 weeks of wear, I noticed the tops, above where your feet are, started wearing. Within a few days after, I had holes on both sneakers. I though it was a fluke, so I bought another pair, and those ones did the same thing, within wearing them after a few weeks! My coworker's did the same thing. These sneakers aren't cheap, price wise, but the quality is. I will no longer be purchasing. Pictures are of both pairs.

I returned my order with the prepaid label provided by puma. They made me wait 1 month + 2 weeks to finally tell me they wll not refund as their incompetent warehouse staff cannot find the package that was signed for and accepted at their warehouse! They even confirmed receiving it! Now i will contact my attorney to sue PUMA for $1,000

Their products are cheap and stink- made in China is the biggest garbage ever - I Bought before and it used to be better, but now the products are so poorly made and uneven and so cheap - made in china has the ruined the planet - China is an empire built on knock offs and bad replicas

I order one t shirt and I today is 8 th day and I am still waiting for my parcel and then I call customer service for help they spoke very rudely and blame everything on me for delay of packet they said someone in company made a mistake. Instead saying sorry they argument with me

This is what I got from Puma after telling them that my son's new Puma are hurting his feet due to poor quality of sole, "Please be advised that we don't consider discomfort as a damaged or defective item. We regret to inform you that we are unable to accept your return for your order"
Do not waste your money on them please. Newbalance or Sketchers are way more comfortable and give you value for your money, not like Puma, they should be reported to BBB.

Satisfied with the work of the store and the site, very convenient to place orders, fast delivery of goods, communication with the consultant is maintained in the chat, good quality work

I ordered my mayze sneakers from PUMA online on the 10/05 and they got delivered the next day im so happy

I like the products of puma, i everytime used the shoes of the puma. My first choice is puma for my sports accessories

My family was on site at 9:30 waiting for 10 o'clock to buy the mb 01 galaxy sneakers for my 11 yr old and my 4yr old. Unfortunately at 10 o'clock the website crashed having to refresh the page 20 times we were unable to get the kids they sneakers we waited 2 months for. Not being able to go to a store to purchase and the website crashing at 10 o'clock is very bad for business! Something has to change in the process of new releases! I would like to speak with someone from Corporate. No reason at 10:01 after trying to get on the website they are sold out? My kids shouldn't have to miss out and be disappointed in Daddy when I did everything possible to buy the sneakers.

I order my jersey from Puma Everything went fine with my order was Confirm and they took the money from my account and after they just cancel my order without letting me kn92 I give them 10 days And I was waiting for my order without know they have canceled it and when I call them they say to my was my CC probably Which was big lie from them I went to re order again same and I saw the jersey wasn't anymore on stock They just make big sale fake

Please be mindful when purchasing the puma carina sneaker. I reached out to the company to let them know of the cracking on both top of my sneakers with pictures and receipt that they requested. Only to get a I will give you 30% off your next puma purchase. WHY would I want to purchase again when clearly the quality of this sneaker is poor. How about refund me 30% of my monies in return, sorry we can not go beyond this accommodation. This is a replicable company and they should want to make sure there customers are satisfied. I wore these sneakers very little because I love shoes, I will not purchase another puma product. I will make all my social media family and friends aware so they will not endure the same issue going forward.

I've placed an online order and I had a valid coupon code. The coupon was applied and I paid. When I checked my bank statement I was charged the full amount. When I contacted the store they gave a refund that was less than what the coupon code gave.

Puma is the worst ever companies to buy from and their shipping also suck. Customer service agent ar worst and liars and I bet their Ceo is also sleeping. Learn from Nike they are the best

I love their gear, but their service and delivery is horrible. They use FedEx and they are the worst. There used to be one choice, free delivery. It was by FedEx [although not mentioned on site]. Now they have tiered delivery. PROBLEM, You pay good money and your item is still CONTINUOUSLY DELAYED. NO MATTER HOW GOOD THE PRODUCT, IF YOU HAVE TO WAIT FOREVER, IT'S NOT WORTH IT.

The worst customer service and horrible delivery! Please don't bother order anything from puma. I been waiting for my package for almost a month. I call customer service they're a joke useless waste of time calling customer service all they continue to repeat is your package is with FED ex not with puma. Their way of taking zero accountability for any delivery issues. What makes the matter worse is they wont give you your money back until you go through all this red tape bull crap with fed ex updating a claim for delivery. Its not worth the stress to buy from puma.com. Oh yeah they'll tell you I would not have a delivery problem if I paid the extra $21 for delivery. They're a joke! This is why amazon is putting these companies out of business!