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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We have ordered from US Appliance before and were pleased with all of our appliances. We expect to be pleased again.
Great website, easy as pie to navigate. Found exactly what I was looking for very quickly. Great pricing,no taxes, free shipping -- can't ask for more!
Nice website, chat helped me through the questions I had about shipping.The savings for me were wonderful, no sales tax & free shipping.
EVERYTHING WORKED WELL
I felt as if I received great customer support, delivery experience, and high quality product at the best possible price on the internet.
N/a
Simple & Quick
Excellent customer service... great prices... Fast delivery...Love our products!
Good price, clear website. Dishwasher arrived in perfect condition, with everything needed to install it. Quick shipping, and an accurate time estimate are much appreciated.
Easy to order and pricing is great however two of the items we received were damaged. Also, the delivery is a curb drop off and you have to pay extra if you want the things brought inside.
Very good website
Web site works well
Website OK - First order from Vendor
Process of finding product is simple and straightforward. Very competitive pricing. Easy to submit order
Thank you for having what I needed
Price is good.
Very fast and easy. Thank you!
Simple purchase. Great price
George in Customer Service was Amazing!
If you are in the market for an appliance, I would highly recommend US Appliances.
Make sure that when you decide to purchase your appliance, you take into consideration your location in the US.
US Appliance is located in Michigan and we are located in Arizona. This being said, US Appliance wants to keep the cost down for their customers and therefore will wait to ship to Arizona until they have enough appliances traveling to the (in my case) Southwest.
So if you plan accordingly and are not in a hurry 3 to 8 weeks) until you need to receive the appliance, this is definitely the place to go!
The Customer Service was professional, courteous and prompt!
I have always had a great experience with US Appliance!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members