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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy, smooth, hopefully everything from here on out will be the same
Bottom of frig has small dent, not sitting on crate properly but don't think it damaged function of frig
Great price and selection. Love the free shipping and no tax! Customer service rep ( Carla) great communication and service. A pleasure!
Well organized web site, easy shopping experience.
On inspection, corner packaging of the Bosch dryer I bought dryer was a bit dented, but it didn't look bad at all. I signed off and the driver left. I had to leave in a hurry that day. I couldn't get back to it for three days. Then I found that two corners were damaged, but by then the one-day - only one day - window to report had passed, so I'm stuck with it. When I get to setting up, I'll find out if it's cosmetic damage or worse. The lesson: take your time to inspect your goods thoroughly. US appliance, I think you should open that window a bit to allow for folks to inspect the goods.
Very good
Easy to find and purchase.
It's easy, and quick. Two days after I received my TV, I found another company that sells the same brand new TV, for $900.00 less. When I notified Customer Care for a matching price, they refused, saying the competing company was not an "authorized" dealer.
Placing order was easy--waiting to see how delivery goes.
I have ordered from US applicance in the past very satisfied so far
I recently bought an LG TV from these guys which they said would ship within 24 hours. I received an email from them telling me the shipment from LG is delayed by more than 2 weeks. After waiting for almost 3 weeks, they told me the shipment got delayed again for another week. When they finally told me the shipment arrived, i did not receive the TV and they just told me that the number of items they received was not enough for the number of orders they currently have. I asked them for an exact date when they can make the commitment to actually send me my order that they had already charged me for and all they could tell me was that they don't have any further information.
These guys would take your money, make you wait for a month or even more if you don't follow it up, and would not take into account in their inventory or orders from the manufacturer how many units they have or need to fulfill their commitment with their customers.
They are the worst online retailer i have come across and i literally regret doing business with them.
I ordered from amazon and found a seller that does not charge tax and got the items after 2 days.
DO NOT BUY FROM US APPLIANCE!
Online Appliance purchase made easy.
My shopping experience was great and fast. The true test will be when the product arrives, and if it works.
Got it and it works perfectly :) We're very satisfied!
Easy to navigate site. Cheapest price online.
My friend has been buying from you for a few years - now I understand why!
Good prices - everything went very smooth! Love the new washer!
Have ordered in the past...always good experience...user friendly website, good prices
I needed to delay shipment and they were very accommodating.
Great
Should be able to search for WIDTH separately - had to go thru all the french doors and check width on each one
Na
Costumer service is next to useless unless you catch the right guy, Thanks Larry! My order was put on hold until they could confirm my phone number, 8 phone calls and several emails later I finally was connected to Larry who seemed to be able to fix any and all problems while every one else wanted to pass me off to the next person to do 1 simple thing. Website is simple and gives great user friendly options.
Everyone was very friendly and accommodating. Two of the appliances came to me damaged. The trucking company loaded them in my garage so that I could not see the damage. Discovered it in a few hours and called. One of the boxes had a dent and was not obvious. The other one had a big gouge. I still have the dishwasher in my garage waiting to have it picked up. Won't do this again. Too much waiting for service.
So easy compared to sears
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members