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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The only thing missing is the country of manufacture. I am hoping fo American made I would have been happier with U.S manufactured. The top burners had a disconnected wire and would not light, a service call did get it fixed four days later.
Great prices and easy to navigate the site. Free shipping and no tax is awesome!
Great site! Love the packages they offer.
O
Very fast!
Best package and value I found at the time
I talked to your ordering desk this morning and I could not get "Ron" to identify himself by name after 5 tries he finally told me how to spell his name and the call went downhill from there. Not a good first impression, I suggest Ron needs some more training and listening in on his phone interactions.
Good experience.
Good
Great
I had to call to get it delivered...It sat at the delivery warehouse for a week, until I called to see where it was.
I always find the best prices here. Less than Truth!
It was quick and easy to use.
It was great service. I would definitely recommend you to everyone. You were courteous and helpful whenever I had any questions. My delivery was on time and my shipment was intact. Great job
My last pair of washer/dryer was ordered in May 2016 from you. Took about 8 weeks to get, but you upgraded me due to late, so I forgave you. :) Ended up I hating that Samsung pair. I'm taking the buyout on the Samsung recall and re-ordering from you again...testimony to you guys that you were nice on the upgrade. Thankfully, I was just replacing a working w/d and could wait 8 weeks. I'm taking a leap and spending TWICE as much money and getting the Speed Queen. If you know of ANY reason these are not good, please give me head's up. My first front loader, so hoping this is a good washer. BTW, the Samsung dryer was much worse than my Kenmore...everything came out wrinkled and I tried every combination. I'd love to have you guys give me a discount since I'm a 'frequent buyer' and have 4 adult children always in need of appliances...
Outstanding!
Love the Site & the bundle deals!
Everything look good so far I will know more when I receive the items I have order.
Good
You will prove yourself to be the best internet appliance store there is if your products and delivery service all match the promises. Great price on quality packages. Thanks for offering these.
Damaged range replaced without issue or difficulty. Prompt service, great courtesy. Thanks, WDG
Great pricing for items! A piece was broken during transport and was replaced with a simple call and picture. Amazing customer service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members