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US-Appliance Reviews Summary
US Appliance generally enjoys a positive reputation, with customers praising competitive pricing, a wide selection, and effective communication throughout the ordering process. Many appreciate the helpfulness of customer service representatives, especially when resolving issues. However, significant concerns arise regarding delivery delays, particularly during the pandemic, with some customers experiencing prolonged wait times and poor handling by delivery personnel. Additionally, issues with product quality and return policies have been noted. Overall, while there are commendable aspects of their service, the company must address delivery reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far, so good. Let's hope it stays this way...
Good selection and pricing plus an easy to use website.
Feel I got a great deal, along with very quick delivery and the delivery person was very helpful and professional.
Nice fridge. Sleek, modern, bottom freezer so less bending down. Fits our smaller house, and our fresh food lifestyle.
Is it possible to have a disabled veteran discount applied to order.
Best prices and was the same easy process as when I bought my Kenmore refrigerator over 10 years ago. However, this time the products had some damage during shipping. US Appliance was quick to offer a partial refund after seeing the pictures but the products need to be packaged up better. Saran Wrap on the majority of the exterior does nothing for protection.
Just excellent
Good site.
Quick easy search, found what I was looking for at great price
Great
2nd time buying from US Appliance hope it goes as well as the first time!
Easiest company I've ever dealt with for ordering.
They say the measure of a company's service is made not when things go well, but when they go wrong. After shopping for the best price, I ordered an undercounter refrigerator from US Appliance.com. When it was delivered by ground freight to my rural home, it was found to be damaged during shipping. I immediately notified Tammi in customer service. She apologized profusely, even though the fault was with the shipper, not with US Appliance. She arranged for a replacement which was delivered to my door without incident. I was grateful that throughout the process Tammi kept me informed of the process by email. By the way, the shipping cost was free. Phenomenal service and price!
Everything was great
Very pleased with ease of ordering...
Also very pleased with personal contact with customer representative. Very efficient and kind. The appliance was delivered in perfect condition. I would order through US appliance again, without hesitation. Price was excellent also. Very impressed.
Easy to navigate the website
Great price, easy shopping! Fast delivery!
Good prices. Easy to shop. I had to call a few times to sort out an issuebwith my order and customer service was interesting at best.I was put on hold at one point for 45 mins before i hung up to call back and then I got stuck on the phone with someone who couldnt indersrand a word i was saying even though we speak the same language. By the 4th call I was lucky and got someone who actually could help me and was super courteous and excellent in the customer service arena. The prices are great and order shipment was fast. I would mist likely buy from here again, and just pray to not have to call in.
Tv cracked in shipping
Great Prices and easy shopping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members